Subsidence Claims Manager

Claims Consortium Group; United Kingdom; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading company in the insurance sector seeks an experienced Claims Handler to oversee subsidence claims. This hands-on role requires proactive engagement with customers and internal teams to ensure a smooth claims process, from initial contact to repair completion.

Qualifications

• Experience in technical property claims handling and complaints, especially for Subsidence.
• Construction knowledge related to repairing a wide range of buildings is advantageous.
• Experience in subsidence claim handling is required.

Responsibilities

• Taking ownership of a full caseload, responsible for your own portfolio of work.
• Proactively progressing the claim, maintaining regular contact with the policyholder.
• Organising and coordinating activities related to repairs.

Skills

Claims handling

Customer support

Communication

Education

Recognised qualification with the Chartered Insurance Institute

Job description

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We’re looking for a confident and experienced Claims Handler to take charge of a portfolio of subsidence claims. You’ll be the consistent point of contact for customers throughout what can be a lengthy and technical process, ensuring they feel supported and informed every step of the way.

With backing from our expert field surveyors, you’ll guide the claim, produce clear reports, arrange payments, and keep everything moving. This is a hands-on role for someone who’s not afraid to take full responsibility and who finds satisfaction in doing things right, end to end.

Location: Hybrid, with our Cardiff office.
Salary: £25K - £27K DOE

What you will be doing:

1. Taking ownership of a full caseload, responsible for your own portfolio of work and updating all key parties to reduce the repair phase duration.
2. Proactively progressing the claim, maintaining regular contact with the policyholder.
3. Providing administrative support to the field surveyors.
4. Understanding repair schedules and managing variations.
5. Having full understanding of the caseload to ensure claims progress to repair completion.
6. Organising and coordinating activities related to repairs (storage, accommodation, asbestos testing, work programmes, CDM/H&S documentation).
7. Handling subsidence-specific aspects such as correct ABI.

What we need from you:

• Experience in technical property claims handling and complaints, especially for Subsidence.
• Recognised qualification with the Chartered Insurance Institute and a commitment to achieve the next level.
• Construction knowledge related to repairing a wide range of buildings is advantageous.
• Experience in subsidence claim handling is required.