Subsidence Claims Manager

JR United Kingdom; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a confident Subsidence Claims Manager to oversee a portfolio of claims. This remote role requires ownership of the claims process, with responsibilities including managing interactions with policyholders, organizing repairs, and reporting effectively. Ideal candidates will have a background in technical property claims, particularly in subsidence, showcasing their ability to handle complex situations professionally.

Benefits

28 days holiday

Birthday off work

Charity Days Off

Cycle to work scheme

Paid lunch once a week when in the office

Qualifications

• Experience in subsidence claims handling is required.
• Proven ability to manage customer interactions effectively.
• Construction knowledge related to repairs is advantageous.

Responsibilities

• Take ownership of a full caseload and manage a portfolio of subsidence claims.
• Provide administrative support to field surveyors and ensure timely progress.
• Organize activities associated with repairs and handle variations as necessary.

Skills

Technical property claims handling

Customer service

Organizational skills

Construction knowledge

Education

Recognised qualification with Chartered Insurance Institute

Job description

Social network you want to login/join with:

We’re looking for a confident and experienced Subsidence Claims Manager to take charge of a portfolio of subsidence claims. You’ll be the consistent point of contact for customers throughout what can be a lengthy and technical process, ensuring they feel supported and informed every step of the way.

With backing from our expert field surveyors, you’ll guide the claim, produce clear reports, arrange payments, and keep everything moving. This is a hands-on role for someone who’s not afraid to take full responsibility and who finds satisfaction in doing things right, end to end.

Location: Remote

What you will be doing:

• Taking ownership of a full caseload, will be responsible for your own portfolio of work and updating all key parties to reduce the elapsed time of the repair phase.
• Proactively progress the claim, in regular contact with the policyholder
• Provide administrative support the field surveyors.
• Understand schedules of repair and be able to edit and handle variations.
• Have full understanding and awareness of the caseload to be able to progress claims to achieve repair completion.
• Organise and arrange activities associated with repairs (storage, accommodation, asbestos testing, programme of works, CDM/H&S documentation)
• To be able to handle subsidence specific aspects such as correct ABI.

What we need from you:

• Experience of technical property claims handling and complaints, in particular for Subsidence.
• Recognised qualification with Chartered Insurance Institute and commitment to achieve the next level.
• Construction knowledge related to repair of a wide range of buildings is advantageous.
• Experience in subsidence claim handling is required
• 28 days holiday
• Birthday off work
• Charity Days Off
• Cycle to work scheme
• Paid lunch once a week when in the office