Subsidence Claims Handler

Davies; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Davies Group is looking for a proactive Subsidence Claims Handler to effectively manage claims on behalf of policyholders. The role involves regular updates to clients, assisting the field team, and maintaining high standards in claims processing. This position offers growth opportunities within a supportive environment that values innovation and client care.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday, increasing with service

Flexible working options

Pension plan with contributions

Qualifications

• Understanding of insurance subsidence claims.
• Experience in managing technical building claims.
• Strong telephone and communication skills.

Responsibilities

• Manage subsidence claims through to completion.
• Update clients and policyholders regularly.
• Assist field team in completing reports and tasks.

Skills

Knowledge of Subsidence

Claims Handling

Communication Skills

Customer Service

Organizational Skills

Flexibility

Job description

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Description

Davies Group are currently seeking a proactive and organised individual to undertake claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.

Department: Claims Management

Location: Home United Kingdom

Description

Davies Group are currently seeking a proactive and organised individual to undertake claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.

Our Group values articulate who we are and what we stand for: Professional, Honest, Innovative, and Helpful and the job holder will help ensure these values are embedded within their team.

What will your day look like:

• Pro-actively Manage Subsidence claims through to completion
• Regularly update Clients, Policyholders and their agents
• Assist the field team in completing, reports, tasks and answering calls where necessary
• Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
• Maintaining claims on DSAS to the highest possible standard
• Managing identified and reported problems within set timescales to ensure adherence to group processes
• Provide support to the DS&S office team in the absence of other staff or in periods of extreme volume
• Maintain a high level of personal competence
• Adhere to Company systems and procedures
• Actively promote the principle of Treating Customer Fairly
• Respond to requests and tasks set by the Team Leader or Head of Subsidence and Surveying
• Undertake any other tasks that are reasonably assigned to you from time to time
  
  

Knowledge and Abilities:

• Some knowledge and understanding of Subsidence in relation to insurance claims
• Some knowledge or experience of managing technical building claims
• Some knowledge and understanding of Claims Handling
• Excellent telephone skills
• Experience and Understanding of Customer Service
• Excellent computer literacy
• Articulation and good communication skills
• Flexibility and adaptability
• The ability to organise own workload
• The ability to work in a fast paced and changing environment
  
  

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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