Subsidence Claims Handler

JR United Kingdom; North East; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading company in Subsidence Services is seeking a Subsidence Adjusting Executive to manage domestic and commercial claims from start to finish. This role offers full autonomy and involves critical communication, organization, and professional development opportunities to enhance your career in this field.

Benefits

Pension Scheme

Life Assurance

Private Medical Insurance

Dental Insurance

Gym Discounts

Income Protection

Bike to Work Scheme

Travel Insurance

Critical Illness Insurance

Additional Leave Purchase

Electric Car Lease

Qualifications

• Previous experience managing subsidence-related insurance claims is essential.
• Confident communicator and negotiator.
• Comfortable working in a fast-paced environment.

Responsibilities

• Managing a portfolio of subsidence claims.
• Liaising with suppliers to monitor progress.
• Ensuring reserve accuracy and driving claims to resolution.

Skills

Strong Communication Skills

Organisational Skills

Customer-Oriented

Professional Mindset

Job description

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Subsidence Claims Handler, newcastle-upon-tyne, tyne and wear

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Client:

Indesure Recruitment

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

7

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

Job Title: Subsidence Adjusting Executive

Location: Remote with occasional in-office meetings

Salary: Up to £28k

The Opportunity:

An exciting opportunity is available to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims from start to finish with full autonomy, supported by a collaborative team and advanced tools.

Your Responsibilities Will Include:

• Managing a portfolio of subsidence claims up to an agreed value
• Acting as the primary point of contact for both customers and clients
• Making technical decisions on your cases once training and licensing are complete
• Producing tailored reports and maintaining accurate action plans for each claim
• Ensuring reserve accuracy and driving claims to a timely resolution
• Liaising with suppliers to monitor progress and service quality
• Communicating updates with all stakeholders throughout the claims process

About You – Knowledge and Experience:

• Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essential
• Strong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathy
• Highly Organised: Capable of prioritising and managing a busy caseload efficiently
• Adaptable: Comfortable working in a fast-paced environment and responding to change
• Customer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journey
• Professional Mindset: Positive, resilient, and open to new technology and process improvement

Skills That Will Be Developed in the Role:

• Comprehensive role-specific training tailored to best practices and system use
• Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
• Ongoing professional development through access to leading industry resources

What You’ll Get:

• Qualification Support: Funding for CII/CILA certifications
• Pension Scheme: SIPP with up to 6% match
• Life Assurance: Up to 10x salary cover
• Private Medical Insurance: Individual cover, upgradeable to family
• Dental Insurance: Optional individual or family cover
• Employee Assistance Programme: 24/7 confidential support services
• Bike to Work Scheme: Loaned bike and accessories
• Income Protection: 60% salary up to 5 years
• Gym Discounts: Save at 3,700+ gyms
• Travel Insurance: Annual, including winter sports
• Critical Illness Insurance: £25k–£500k, tax-free payout
• Additional Leave Purchase: Buy up to one extra week
• Electric Car Lease: All-inclusive, tax-saving vehicle lease