Subsidence Building Technician

Adjusting Appointments Limited; London; Remote; GBP 30,000 - 35,000; Full time

Job summary

A leading company in the insurance sector seeks an experienced Claims Technician for their Subsidence Team in London. The role involves driving subsidence claims to settlement while providing technical support. A successful candidate will demonstrate outstanding customer service and possess relevant insurance or surveying experience. The position offers a competitive salary up to £30k, 25 days of holidays, a company bonus scheme, and further training opportunities.

Benefits

25 days holiday

Excellent benefits package

Company bonus scheme

Training and career advancement

Qualifications

• Previous subsidence/buildings insurance claims experience or 5+ years of extensive trade experience.
• Demonstrate great communication, organisation, and customer service skills.
• Computer literate and a team player with a positive attitude.

Responsibilities

• Communicate with customers and contractors over various platforms.
• Manage claims processes and negotiate settlements.
• Update and create repair scopes while managing contractor schedules.

Skills

Communication

Organisation

Customer Service

Attention to Detail

Education

Graduate Building Surveyor

Job description

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Due growth an experienced Claims Technician is required to join a Subsidence Team where you will provide Technical Building claims Solutions and provide Technical Support to a team of Surveyors and a Claims Management Team.

Main duties and responsibilities will be to work as part of a remote working desk-based team to drive subsidence claims towards settlement and will include:

• Communicating with customers, contractors and insurer clients over the telephone, email and in writing
• Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
• Updating and creating building repair scopes using in-house schedule of rates
• Negotiating cash settlements for repairs with policyholders
• Managing panel contractors, controlling repair schedules and costs
• Settling claims under delegated authority
• Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
• Demonstrate great communication and organisation skills
• Ability to demonstrate a high standard of customer service
• Computer literate, with excellent verbal and written communication skills
• Ability to thrive in a fast-paced target driven environment
• Positive attitude and be a flexible, self-motivated team player
• Attention to detail and ability to assess and resolve problems and find solutions

Salary & Benefits:

• up to £30k per annum
• 25 days holiday plus an excellent benefits package
• Company bonus scheme, training and career advancement.