Subsidence Building Technician

Adjusting Appointments Limited; Greater London; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking an experienced Claims Technician to join their Subsidence Team. This remote role involves managing subsidence claims, providing technical solutions, and supporting surveyors. The ideal candidate will navigate customer interactions, negotiate repairs, and enhance claims processes while enjoying benefits like 25 days of holiday and a bonus scheme.

Benefits

25 days holiday

Company bonus scheme

Training and career advancement

Qualifications

• 5+ years of experience in subsidence/buildings insurance claims or extensive trade experience.
• Ability to thrive in a fast-paced, target-driven environment.
• Strong verbal and written communication skills.

Responsibilities

• Communicate with customers and contractors to drive subsidence claims towards settlement.
• Manage third-party companies for vegetation removal and repairs.
• Negotiate cash settlements for repairs with policyholders.

Skills

Communication

Organization

Attention to Detail

Customer Service

Education

Graduate Building Surveyor

Job description

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Due growth an experienced Claims Technician is required to join a Subsidence Team where you will provide Technical Building claims Solutions and provide Technical Support to a team of Surveyors and a Claims Management Team.

Main duties and responsibilities will be to work as part of a remote working desk-based team to drive subsidence claims towards settlement and will include:

• Communicating with customers, contractors and insurer clients over the telephone, email and in writing
• Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
• Updating and creating building repair scopes using in-house schedule of rates
• Negotiating cash settlements for repairs with policyholders
• Managing panel contractors, controlling repair schedules and costs
• Settling claims under delegated authority
• Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
• Demonstrate great communication and organisation skills
• Ability to demonstrate a high standard of customer service
• Computer literate, with excellent verbal and written communication skills
• Ability to thrive in a fast-paced target driven environment
• Positive attitude and be a flexible, self-motivated team player
• Attention to detail and ability to assess and resolve problems and find solutions

Salary & Benefits:

• up to £30k per annum
• 25 days holiday plus an excellent benefits package
• Company bonus scheme, training and career advancement.