Subscription Enablement Manager

Huntress; City Of London; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

A growing education consultancy firm in London seeks a Subscription Enablement Manager to optimise the subscriber journey. You will drive engagement and retention through strategic initiatives, collaborating across teams. Ideal candidates have over 3 years in subscription-led environments, strong CRM skills, and are data-driven. This hybrid role offers competitive salary and benefits, including 27 days annual leave and a pension scheme.

Benefits

27 days + bank holiday annual leave

Pension scheme

Frequent social events

Cycle to Work scheme

Qualifications

• Proven ability to drive engagement, adoption, and retention through structured enablement programmes.
• Hands-on experience launching and managing tiered subscription models.
• Organised, proactive self-starter.

Responsibilities

• Drive the development of the subscription strategy.
• Collaborate to deliver value-added features.
• Track and report on key subscription KPIs.

Skills

3+ years in subscription-led SaaS

Experience with CRM and marketing automation tools

Data-driven decision making

Collaboration skills

Excellent communication skills

Tools

HubSpot

Salesforce

Pardot

Marketo

Job description

Subscription Enablement Manager

£38,000 - £42,000

Moorgate

9am-5.30pm

Hybrid role - 1 day a week at home

Permanent position

A well-established, growing education consultancy firm requires a Subscription Enablement Manager to join their close-knit marketing team. You will own and optimise the subscriber journey, driving engagement, satisfaction, and retention through high-impact enablement initiatives. As the business expands into tiered plans and a partner marketplace, you'll play a key role in connecting subscribers with relevant services and offers to maximise cross-platform value.



The role:

Subscription Strategy & Experience

* Drive the development and optimisation of ELG's subscription strategy to support commercial goals and new monetisation models.
* Define and enhance the end-to-end subscriber journey, leading initiatives to increase onboarding, engagement, renewal, and upsell across tiers.
* Collaborate cross-functionally to deliver value-added features, in-platform campaigns/offers, and personalised engagement through CRM automation.
* Lead subscriber feedback initiatives and maintain relationships with high-value clients to surface insights and improve retention.

Marketplace & Enablement

* Develop and execute programmes to integrate and promote third-party vendors, tailoring offers to subscriber needs.
* Create and manage enablement tools, onboarding resources, and internal knowledge bases to improve activation, feature adoption, and support efficiency.
* Track and report on key subscription KPIs, translating performance into actionable recommendations for leadership

The ideal candidate:

* 3+ years in subscription-led SaaS, B2B/B2C digital services, or similar environments, with a proven ability to drive engagement, adoption, and retention through structured enablement programmes.
* Hands-on experience launching and managing tiered subscription models, differentiated customer journeys, and partner/marketplace integrations.
* Highly proficient with CRM and marketing automation tools - HubSpot preferred (also experienced with Salesforce, Pardot, or Marketo).
* Strongly data-driven, using insights and performance metrics to inform strategy and optimise outcomes.
* Collaborative and influential cross-functionally, skilled at aligning stakeholders across product, marketing, content, and commercial teams.
* Organised, proactive self-starter with excellent communication skills.
* Background in education or mission-driven sectors is a plus.

Benefits:

* 27 days + bank holiday annual leave
* Pension scheme
* Frequent social events with the team
* Cycle to Work scheme

If you are a Subscription Enablement Manager looking to make a real impact in a fast-growing, mission-driven organisation, please apply now!!!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.