Subject Support Manager – Psychology and Law

Jobtailor; Guildford; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Enhanced DBS

Job summary

AQA is seeking an experienced stakeholder-focused professional to support Psychology and Law qualifications across the UK. You will engage with teachers, schools and associations, interpret data, and drive subject development and customer-centric improvements.

Extensive travel and collaboration with cross-functional teams are essential. The role requires credibility with educators, strong communication skills and the ability to lead projects while promoting AQA's assessment products and

Qualifications

• Clear and confident understanding of A Level Psychology and GCSE Psychology, their specifications and current pedagogy.
• Understanding of A level Law (desirable).
• Understanding of GCSE and/or A-level assessment and awareness of the education landscape.
• Current or former teaching experience and credibility with teachers.
• Experience extending influence beyond the classroom through networks or CPD delivery.
• Ability to use data effectively to inform delivery and understand customer impact.

Responsibilities

• Support teachers, schools and centres in delivering Psychology and Law qualifications.
• Answer centre and subject-related queries.
• Produce subject updates and deliver Curriculum Connect sessions.
• Analyse data to identify centres needing support and inform decisions.
• Represent AQA at conferences, stakeholder events and external audiences.
• Engage with teachers, stakeholders and subject associations to understand subject developments.
• Build relationships and bring stakeholder and customer insight into assessment, curriculum and product development.
• Support planning, monitoring and delivery of subject-focused priorities and annual plans.
• Use systems, reports and dashboards to record delivery and meet targets.
• Lead and support projects or workstreams.
• Collaborate with Product Management, Marketing, Sales, Customer Training and Events.
• Identify and manage risks and dependencies.
• Promote customer centricity and advocate for customers across the business.
• Support continuous improvement, customer satisfaction and first-contact resolution.
• Engage and manage associates supporting customer delivery.
• Contribute to business-wide processes including incident management and awarding.
• Undertake extensive national travel to represent AQA and collaborate with stakeholders.

Skills

Stakeholder Engagement

Data Analysis

Communication Skills

Leadership

Collaboration

Organizational Skills

Flexibility

Education

Enhanced DBS

Tools

Dashboards

EdTech Tools

Reports

Job description

• Support teachers, schools and centres in delivering Psychology and Law qualifications
• Answer centre and subject-related queries
• Produce subject updates and deliver Curriculum Connect sessions
• Analyse data to identify centres needing support and inform decisions
• Represent AQA at conferences, stakeholder events and external audiences
• Engage with teachers, stakeholders, subject associations and learned societies to understand subject developments
• Build relationships and bring stakeholder and customer insight into assessment, curriculum and product development
• Support planning, monitoring and delivery of subject-focused priorities and annual plans
• Use systems, reports and dashboards to record delivery and meet targets
• Lead and support projects or workstreams
• Collaborate with Product Management, Marketing, Sales, Customer Training and Events
• Identify and manage risks and dependencies
• Promote customer centricity and advocate for customers across the business
• Support continuous improvement, customer satisfaction and first-contact resolution
• Engage and manage associates supporting customer delivery
• Contribute to business-wide processes including incident management and awarding
• Undertake extensive national travel to represent AQA and collaborate with stakeholders

Requirements

• Clear and confident understanding of A Level Psychology and/or GCSE Psychology, their specifications and current pedagogy
• Understanding of A level Law (desirable rather than essential)
• Understanding of GCSE and/or A-level assessment and awareness of the wider education landscape
• Current or former teaching experience and ability to demonstrate credibility with teachers
• Experience extending influence beyond the classroom, for example through subject networks, CPD delivery, EdTech projects or other outward-facing responsibilities
• Ability to use data effectively to inform delivery and understand customer impact
• Clear and empathetic communication skills, including presenting to teachers and stakeholders and responding to questions or challenges
• Ability to explain AQA's offer clearly and accessibly
• Flexibility to travel extensively, including regular overnight stays
• Excellent communication and presentation skills
• Leadership, stakeholder engagement and collaborative working skills
• Organisation, planning and prioritisation skills
• Continuous improvement and big-picture mindset
• Ability to have robust conversations with customers and stakeholders, own and deliver corporate messages
• Understanding of AQA's assessment products, processes and practices relevant to the subject(s)
• Enhanced DBS required for the successful candidate

Core Competencies

Demonstrates expertise in A Level Psychology and GCSE Psychology, with a strong understanding of assessment processes and the education landscape. Capable of effective stakeholder engagement, project leadership, and delivering customer-centric solutions.

Highest-signal resume keywords

• A Level Psychology Expertise
• GCSE Psychology Knowledge
• Stakeholder Engagement
• Data Analysis
• Communication Skills

Hard Skills

• Curriculum Development
• Assessment Understanding
• Project Management
• Data Analysis
• CPD Delivery

Soft Skills

• Clear Communication
• Empathy
• Collaboration
• Organizational Skills
• Flexibility

Certifications & Qualifications

• Enhanced DBS

Industry Keywords

• Education Landscape
• Customer Centricity
• Continuous Improvement
• Stakeholder Events
• Subject Networks

Tools & Technologies

• Reports
• Dashboards
• EdTech Tools