Subject Matter Expert - Insolvency

Nine Twenty; Glasgow; Hybrid; GBP 40,000; Full time

Job summary

A leading market player in insolvency software seeks a Subject Matter Expert in Glasgow. The role involves supporting clients with onboarding, migrating systems, and developing training materials for a new SaaS platform. Ideal for candidates with IPS experience looking for client-facing opportunities.

Benefits

Competitive salary and discretionary bonus

Private medical insurance

25 days annual leave plus a birthday holiday

Employer pension contributions

On-site parking

Access to social events and networking opportunities

Ongoing personal development

Qualifications

• In-depth knowledge of corporate and personal insolvency processes.
• Practical experience using IPS or similar insolvency software.

Responsibilities

• Support clients in resolving queries across insolvency products.
• Guide clients through onboarding and system migration.
• Create digital training materials for clients.

Skills

Strong communication skills

Organizational skills

Proactive approach

Tools

Microsoft Office

Job description

Subject Matter Expert – Insolvency

Location:Glasgow

Salary:£40,000 per annum + benefits

About the Role

A market leader in insolvency software is undergoing a major transformation with the launch of a next-generation SaaS platform. As part of this development, they are looking to hire experienced insolvency professionals to join their expanding product team asSubject Matter Experts (SMEs).

This is a strong opportunity for candidates with hands-on IPS (Insolvency Practitioner Software) experience who are looking to transition into a client-facing, product-focused role supporting training, implementation, and product development.

Key Responsibilities

• Provide support to clients by resolving queries across a suite of insolvency products
• Develop a thorough understanding of the new SaaS platform and its functionalities
• Guide clients through onboarding and system migration
• Act as a central contact for client transition and implementation projects
• Create digital training materials using platforms such as WalkMe, including written guides, videos, and other documentation
• Analyse and map client workflows to support accurate product adoption
• Collaborate with internal teams to test new features and provide feedback

Requirements

• In-depth knowledge of both corporate and personal insolvency processes
• Practical experience using IPS or similar insolvency software
• Familiarity with IPS SQL (advantageous but not essential)
• Strong communication skills, with the ability to simplify complex processes
• Well-organised, proactive, and able to meet project deadlines
• Confident in delivering virtual and in-person training
• Competency in Microsoft Office tools

Benefits

• Competitive salary and discretionary bonus
• Hybrid working model with flexibility
• 25 days annual leave (increasing with service) plus a birthday holiday
• Private medical insurance
• Employer pension contributions
• On-site parking
• Access to company-hosted social events and industry networking opportunities
• Ongoing personal development and internal progression pathways

Contact

For more information or to express interest in this role, please reach out Jack Harding at 07799128538 or jharding@weareninetwenty