Subject Matter Expert - Claims

Graduate (The); Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A progressive claims management company in Northampton is seeking a Subject Matter Expert - Claims. This role involves investigating high-value claims and managing client communications. The ideal candidate will have client-focused experience in an office, strong investigation skills, and the ability to effectively communicate with diverse clients. The position offers competitive pay and excellent benefits, including professional development opportunities.

Benefits

Company pension

Industry leading maternity policy

£500 wellbeing payment annually

Support for professional qualifications

Mental and physical wellbeing support

Qualifications

• Proven experience in an office environment.
• Emotionally intelligent with the ability to listen actively.
• Ability to work to deadlines and manage own workload.

Responsibilities

• Investigate high-value claims as part of SME team.
• Manage allocated cases with necessary data.
• Communicate effectively with clients of various backgrounds.

Skills

Client/customer focused experience

Strong investigation skills

Experience in the insurance sector

Strong written communication

Attention to detail

IT literate

Job description

Overview

Culture - Everyone Matters. Everyone has a voice and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company’s success ensures they keep true to their ethos.

Nature of business: Our client offers a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are a true leader within their sector with a team that has more than a century of combined experience. This makes them the go-to experts for their client’s third-party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, allowing them to handle everything from claims to repairs in one smooth process.

Company Accreditations: The Client is passionate about training within their organisation. Their employees can progress their professional qualifications and continually develop their skills within the industry. With roots firmly in repair and construction, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference. They are members of the Chartered Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Chartered Institute of Insurance (CII) and other professional bodies dependent on the role.

Job title

Subject Matter Expert - Claims

Responsibilities

• Investigation of high-value claims as part of the SME (Subject Matter Experts) team.
• Manage cases allocated to you, ensuring you have all necessary data and information.
• Communicate with clients, listen actively, and ask the right questions to gather accurate data.
• Work with a range of clients and adapt communication to different backgrounds and levels.
• Contribute to a challenging, business-focused environment with variety, progression routes, and ongoing training.

Person specification

• Proven client/customer focused experience in an office environment
• Strong investigation skills
• Experience in the insurance sector
• Ability to investigate and actively listen
• Ability to work in a fast-paced environment
• Emotionally intelligent
• Experience dealing with customers over the telephone
• Strong written communication
• Ability to work to deadlines
• Personable and approachable
• Ability to communicate effectively on all levels
• Excellent attention to detail
• IT literate and able to pick up new systems
• Ability to work on own initiative and manage own workload while adding value to the team

Hours of work

8.45 – 5.00pm Monday to Friday with a break for lunch

Starting salary

Competitive

Holiday

25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to a total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.

Benefits

Excellent progression. Company pension which increases with time served, an industry leading maternity policy, £500 wellbeing payment at annual review, loyalty bonus at milestone years, support to continue training and paid for professional qualifications, access to a Rising Stars programme and equal support for mental and physical wellbeing.

Health and safety

No issues to report

How to apply

To apply, send CV to [e-mail] quoting TGR3135

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