Subcontractor Planner

Build Recruitment Limited; Basildon; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking a Subcontractor Planner to manage scheduling and coordination in Basildon. The role involves maintaining high levels of customer satisfaction and overseeing subcontractor performance while ensuring compliance with service level agreements. Ideal candidates will have strong organizational and communication skills, aiming for first-time fixes and continuous improvement. The position offers a competitive salary and an array of employee benefits.

Benefits

26 days holiday plus bank holidays

Enhanced pension plan

Healthcare cash plan (24hr GP)

Life assurance & accident cover

Share save scheme

Flexible working & flexible bank holidays

Cycle to Work scheme

Learning & development opportunities

Extensive wellbeing support

Qualifications

• Highly organised individual required for managing calls and coordinating appointments.
• Ability to manage customer satisfaction despite service failures.

Responsibilities

• Manage complex repairs and handle demanding customers.
• Oversee subcontractor jobs to ensure quality of service.
• Coordinate with teams to order and collect materials.
• Handle client communications and provide updates.
• Maximise scheduling productivity and efficiency.

Job description

Subcontractor Planner

Location: Basildon
Type: Permanent, Full-time, Office-based (8:00am – 5:00pm)

Salary: £27,500

About the Role

We are seeking a highly organised Subcontractor Planner to join our Basildon Repairs Team. Based in our office, you will be responsible for managing a high volume of calls and coordinating appointments with clients, subcontractors, suppliers, and supervisors.

In this role, you will ensure that all future jobs are scheduled to meet contractual Service Level Agreements (SLAs) and maintain clear communication with residents to manage expectations effectively. Using our in-house system, you will oversee subcontractor works, provide updates to clients, and attend review meetings to discuss performance and areas for improvement.

Key Responsibilities

• Manage complex repairs and handle demanding customers, including those who have experienced service failures, maintaining customer satisfaction.

• Oversee subcontractor jobs to ensure the same quality of service as in-house operatives.

• Coordinate with the Commercial team and Operatives to order and collect materials promptly, aiming for first-time fixes wherever possible.

• Handle calls and emails from clients to log issues, deploy operatives, and provide regular updates.

• Keep the system up to date to ensure both clients and operations teams have the latest information.

• Maximise scheduling productivity and efficiency.

• Schedule follow-on works when first-time fixes are not possible.

• Monitor case workloads and escalate issues to the Team Leader where required.

• Plan, allocate, and operate in line with contractual KPIs to exceed client expectations.

Benefits

• 26 days holiday bank holidays

• Enhanced pension plan

• Healthcare cash plan (including 24hr GP)

• Life assurance & accident cover

• Share save scheme

• Enhanced maternity & paternity pay

• Work perks discounts & vouchers

• Option to buy & sell holiday

• Flexible working & flexible bank holidays

• Cycle to Work scheme

• 2 paid volunteering days

• Learning & development opportunities

• Extensive wellbeing support, including EAP

• Loyalty & values awards

• Funded professional subscription

• Eye care vouchers

Please apply or call Leah Seber at Build Recruitment