Stylist Retail · Manchester Selfridges Exchange

ASTRID & MIYU LTD.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

ASTRID & MIYU LTD. is seeking a Stylist for their Manchester store, focused on creating exceptional customer experiences. Candidates should have a passion for retail, demonstrate strong communication skills, and embody the company's core values. This role is vital to driving customer engagement and brand loyalty through community connection.

Qualifications

• Retail experience preferred with a passion for customer interactions.
• Positivity, enthusiasm, and a collaborative nature.
• Strong troubleshooting skills and adaptability.

Responsibilities

• Deliver memorable customer experiences aligned with retail values.
• Assist customers with product advice and create connections.
• Promote brand loyalty through community engagement.

Skills

Communication

Problem Solving

Interpersonal Skills

Customer Experience

Job description

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here.

Location:Manchester Selfridges Exchange Concession, coming soon!

Salary & Benefits: £12.60 + commission. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

The Stylist Mission:

To deliver a unique and unforgettable customer journey with exceptional product styling.

How you'll drive success:

• You will consistently deliver an experience aligned with our experiential retail pillars - Community & Connection, Memorable Moments, and Inspiration & Innovative
• Having full knowledge of our products and in-store services creating a memorable and engaging experience for our customers leading a centre of innovation and experimentation
• Greeting & assisting customers, providing advice and guidance on styling with a kind and empathetic approach and making genuine connections with them
• Deliver a world class experience like no other, continuously breaking boundaries to always strive for that next step ahead of the curve
• Being a team player and contributing to the success of the store ensuring you live by our core values and mission
• Build brand loyalty by promoting our CRM scheme and engaging with your local community
• Demonstrate comprehensive knowledge of materials, styles, and product benefits and have a self led learning mindset

What you'll need to thrive:

• A values champion and brand ambassador, our values must resonate deeply with you
• This role is suitable for anyone with retail experience, who has a strong passion for customer experience and people
• You radiate positivity & enthusiasm and inspire the people around you
• Strong communication and interpersonal skills, with the ability to collaborate with teams at all levels
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
• Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change

The Interview Process and Candidate Experience

1. Life Story & Values - a 20 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
2. In-Store Experience Interview - a chance for you to experience life as a Stylist in an A&M store with one of our Store Managers

Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.