Stylist - 16 hours - Newcastle Eldon Sq

ALLSAINTS Retail Limited; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant team at a leading fashion brand as an AllSaints Stylist in Newcastle. This dynamic role places you at the heart of customer interactions, where you'll style and influence shoppers while ensuring a stunning store environment. Your days will be filled with exciting challenges, from engaging with customers on the shop floor to managing online inquiries. With a strong focus on teamwork and customer satisfaction, you'll have the opportunity to develop your skills and advance your career in a supportive atmosphere. If you have a passion for fashion and a commitment to exceptional service, this is the perfect opportunity for you!

Benefits

Generous wardrobe allowance

Team commission scheme

Employee discount

33 days holiday (up to 2 years service)

36 days holiday (over 2 years service)

Dental cash plan

Free virtual GP appointments

Life assurance cover

Discounted gym membership

Mental health support

Qualifications

• Friendly and attentive with excellent customer service skills.
• Tech savvy and able to handle online customer queries effectively.

Responsibilities

• Styling customers and providing an exceptional brand experience.
• Maintaining store aesthetics and handling customer inquiries.

Skills

Customer Service

Fashion Knowledge

Problem Solving

Attention to Detail

Tech Savvy

Teamwork

Communication

Tools

Online Customer Service System

Digital Tools

Job description

Newcastle upon Tyne, England, United Kingdom, Permanent

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in-house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The role

As an AllSaints Stylist, you are the fundamental link between our products and customers.

The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations, and personal shopping. You will also support handling first-line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.

You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times.

You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.

What will I be doing?

• Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!
• You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience.
• You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
• Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey.
• You will handle and respond to first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
• You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust.
• You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result.
• You will greet our customers into our store and tailor your approach to support the purpose of their visit.
• Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times.
• Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development.
• You will be predominantly store-based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis.
• You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.

What skills do I need?

• Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience.
• Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike.
• Can-do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors.
• Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure.
• Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system.
• You'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints.
• Excellent attention to detail.
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.

About the location

Our Eldon Square standalone store in Newcastle has been open since 2010 and usually trades from 9:00am - 18:00pm (subject to seasonal change). Eldon Square is Newcastle's oldest and most famous premium shopping centre, making the location popular with locals and tourists alike. Our team is a bubbly bunch who have one thing in common, they love fashion and all things AllSaints. Store Location: Approximately a 10-minute journey from Newcastle station.

What we stand for

The Customer is the Boss We work as one proud team to get the best for our customers.

One Team We are joined up and encourage others to share their ideas.

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind.

We Are Responsible We are self-aware, understand the impact we have on others and are positive about the future.

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
• Potential to earn more from our team commission scheme.
• We are a disability committed certified employer.
• Employee discount for you to spend with family and friends.
• Up to 2 years service 33 days (25 days + bank holidays).
• Over 2 years service 36 days (28 days + bank holidays).
• Access to dental cash plan & free virtual GP appointments through Aviva.
• UNUM employee assistance helpline.
• Life assurance cover.
• Access to discounted gym membership and corporate discounts.
• Free, confidential, wellbeing and lifestyle support with Retail Trust.
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
• Health days for you to use either for physical or mental wellness.
• Dedicated mental health support from our mental health first aiders.
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.