Style Advisor - Part Time / Battersea

ME AND EM; City Of London; On-site; GBP 21,000 - 25,000; Part time

Job summary

A modern luxury fashion label based in London is looking for a Style Advisor to join their retail team. The ideal candidate should have a passion for fashion and experience in high-volume environments. Responsibilities include providing outstanding customer service, personal styling sessions, and maintaining store visual standards. This part-time position offers various employee benefits, including generous discounts and annual leave.

Benefits

33 days annual leave

Pension Scheme

Employee Assistance Programme (EAP)

Generous Staff Discounts

Social events and biannual parties

Qualifications

• Must have flexibility to work across weekends.
• Ability to communicate clearly and multitask.
• Confidence in styling and building relationships with customers.

Responsibilities

• Provide the best customer experience with speed and accuracy.
• Follow the brand dress code at all times.
• Improve product knowledge continuously.
• Navigate customer requests and suggest alternatives.

Skills

Experience in fast paced environments

Passion for fashion

Outstanding customer service

Job description

Overview

Job Role: Style Advisor
Reporting to: Store Manager
Location: ME+EM, Battersea Power Station
Contract type: Part Time - Weekends

About us

ME+EM London is one of the UK's fastest-growing modern luxury fashion labels. As well as a successful global digital business, we have stores in London and Edinburgh, concessions in Harrods and Selfridges, and recently opened US stores in Manhattan, SoHo, East Hampton & Dallas.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the role

ME+EM are looking for a Style Advisor to join our retail team based in our London Battersea Store. Candidates must have the flexibility to work across weekends with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.

About you

• Experience working in a fast paced, high volume environment
• Have a genuine passion for fashion and providing outstanding customer service

Responsibilities

• Provide the best experience through speed and accuracy.
• Ensure you represent the brand at all times by following the company dress code.
• Continually improve product knowledge and research products online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Promoting 'one business' mindset.
• Be confident in building organic and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Confident with styling, outfit building and recommendations.
• Escalate customer complaints to the management team.
• Awareness of opening and closing duties and support when necessary.
• Be confident with till functions.
• Process transactions, refunds and telephone orders confidentially.
• Understanding the importance of data collection and ensuring GDPR is adhered to.
• High level of telephone etiquette.
• Maintaining store visual merchandising standards.
• Replenishing stock and keeping the shop floor clean and tidy.
• Assist with deliveries and stock recalls.
• Being responsible for own H&S and ensuring H&S processes are followed in store.

Employee Benefits

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday.
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Staff uniform for retail employees
• Generous Staff and Friends and Family Discount
• Annual Volunteer Day
• Cycle to Work Scheme
• Tech Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.

Equal Opportunities

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please email [email protected] should you require any adjustments needed to take part in this recruitment process.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.