Style Advisor

TFG London; Wilmslow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free clothing allowance

Generous colleague discount up to 70%

Financial and Wellbeing assistance

Enhanced Maternity package

Virtual GP service - unlimited access

Plus much more!

Job summary

TFG London is hiring Style Advisors to deliver exceptional customer experiences on the shop floor. You will stay up to date with fashion trends, help customers assemble outfits for various occasions, and act as a brand ambassador across Hobbs, Whistles and Phase Eight collections.

This role focuses on personable service, sales, and contributing to strong store performance. You’ll greet customers, develop product knowledge, handle transactions accurately, and support stock control.

Qualifications

• Experience in fashion retail or customer-facing roles is preferred.
• Strong communication and interpersonal skills are essential.
• Attention to detail and ability to handle transactions accurately.

Responsibilities

• Greet customers with confidence and offer tailored advice.
• Develop product knowledge and answer questions with ease.
• Handle transactions with accuracy and assist with stock control.
• Support day-to-day store operations to keep the store running smoothly.

Skills

Customer service

Communication skills

Retail sales

Stock control

Team player

Job description

Every exceptional customer moment starts with our people. Our Style Advisors are at the heart of a great shopping experience. You'll bring personality, pride and a passion for fashion, acting as a brand ambassador on the shop floor. You'll stay up to date with the latest styles, help customers build outfits for every occasion and play a key role in enhancing the overall store performance.

What you'll do:

• Greet customers with confidence, offering tailored advice and creating memorable shopping experiences.
• Develop deep product knowledge, answering customer questions with ease.
• Handle transactions accurately with careful attention to detail and assist with stock control processes.
• Assist in all tasks required to ensure the smooth day-to-day running of the store.

Who you'll be:

• Reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store.
• Engaging with excellent communication skills and flourish in a customer-facing environment.
• Focused on adding value and providing the best possible experience to our customers, taking pride in all that you do.

Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries. TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017. With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, we are entrepreneurial in our spirit and passionate about exceeding our customers' expectations in everything we do.

TFG London Inclusion and Diversity statement of commitment: At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We're committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

Benefits:

• Free clothing allowance
• Generous colleague discount up to 70%
• Financial and Wellbeing assistance
• Enhanced Maternity package
• Virtual GP service - unlimited access 24/7
• Plus much more!

It’s not all about what you can do for us. We'll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

If you want to join us and create moments that matter, we'd love to hear from you.