Studio Secret Cinema Account Manager (Fixed Term Contract)

Secret Group; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Secret Group is seeking a Senior Account Manager to lead client relationships and spearhead innovative experiential marketing projects. The ideal candidate will have substantial experience in client-facing roles and a track record of managing large budgets. Be part of a team that values creativity and collaboration while delivering exceptional project outcomes.

Qualifications

• 6+ years in events or experiential marketing, with at least 3 years in a senior client-facing role.
• Proven track record of managing major client relationships with budgets over £500k.
• Strong commercial acumen in budgeting and forecasting.

Responsibilities

• Manage client relationships and deliver experiential marketing projects.
• Lead planning and execution of complex events, maintaining profitability.
• Mentor less experienced team members and promote a culture of excellence.

Skills

Client Relationship Management

Project Management

Experiential Marketing

Communication

Job description

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, includingTodayTix,New York Theatre Guide,London Theatre Guide,Show-Score,Arthouse, andSecret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About Studio Secret Cinema and the Role:

We're seeking an experienced Senior Account Manager to join Studio Secret Cinema, our in-house events and brand experience agency. Here you'll lead client relationships and deliver exceptional experiential marketing projects and corporate events that create big impact.

As the first dedicated member of our client services team, this is an all-encompassing position that will require work at all levels.

As Account Manager, you'll serve as the day to day lead for a portfolio of clients. You’ll oversee the development and execution of innovative brand experiences while driving business growth and fostering long-term partnerships.

This is a fixed term contract, targeting a June start date and running through 31 December 2025. As this role requires consistent coverage during the summer, we’re specifically looking for candidates who are available to work throughout August, with minimal time off during that month.

Please note:Qualified candidates must be based in the greater London area. We encourage collaboration by working at least 3 days per week in the office while offering flexibility for the remainder of the week.

This posting will close on Friday, 20th June at 5 PM BST.

Key Responsibilities:

• Drive strategic client relationships at senior level, serving as a trusted advisor ensuring consistent delivery of exceptional creative and production work that meets their business objectives. Develop a deep understanding of clients' industries, challenges, internal working processes and events opportunities to be able to serve as an extension of their team when developing and delivering creative experience solutions.
• Lead cross-functional teams in the planning and execution of complex experiential marketing projects, live events and activations. Ensure flawless delivery while maintaining profitability and identifying opportunities to expand scope.
• Deliver best in class client experience; leading clients through the project creative and production process. Meet all touch points consistently and to a high standard; including status reports, update meetings, design submissions, sign-off schedules and project wraps. Ensure clear and timeline communication of creative and production elements, and that feedback is communicated, actioned, and documented appropriately.
• Manage substantial budgets alongside the Producing team and lead on the communication of financial information with the clients - including monitoring project budgets, reporting project finances to the client and to the SC finance team throughout a project, ensuring revenue and profitability targets are hit and reconciliation of project finance. Assist with developing accurate future financial forecasts for wider business reporting.
• Create and present compelling creative proposals and negotiate contracts to secure new business opportunities. Write and negotiate contracts with new and existing clients. Manage RFP processes including relationship building with relevant procurement teams. Working with the Business Development Director to highlight relevant proactive growth opportunities for us and our clients.
• Represent Studio Secret Cinema within the brand and marketing industry through authoring compelling case study content, thought leadership, sales and social media content, and attending live networking events and industry events.
• Mentor and develop less experienced team members about the best-practise agency processes that foster a culture of creativity, excellence, and continuous improvement. Collaborate with creative, production, and strategy teams to deliver innovative solutions that exceed client expectations.
• Ensure that creative and production excellence is delivered to clients through leading project teams through the current SSC ways of working processes. Working with the Executive Producer to ensure Studio Secret Cinema’s ways of working are continually improving. Always act in accordance with Company policies and procedures, and carry out other tasks as reasonably required by the Company.

Required Experience & Skills:

• 6+ years of experience in events, experiential marketing, or brand activation, with at least 3 years in a senior client-facing role
• Proven track record of managing and growing major client relationships with budgets exceeding £500k
• Strong commercial acumen with experience in contracting, budget management, forecasting, and pricing strategy
• Excellent project management skills; highly focussed and organised, with ability to lead multiple complex projects simultaneously, demonstrable attention to detail
• Outstanding communication and presentation skills, with experience pitching to senior marketing executives, and understanding of best practise client experience
• Deep understanding of the experiential marketing landscape, immersive entertainment and emerging industry trends

Additional Desired Experience & Skills:

• Strategic mindset with ability to translate client objectives into compelling creative solutions
• Deep understanding of event creative and production process
• Entrepreneurial spirit and proactive approach to identifying growth opportunities
• Cool under pressure, with excellent problem-solving abilities in fast-paced environments
• Passion for creating innovative brand experiences that drive measurable results
• Passion for live entertainment, theatre and immersive experience
• Established network of experiential talent - freelancer, suppliers, clients.

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

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