Studio Helpdesk / Receptionist

Impact Creative Recruitment Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading creative recruitment agency is seeking a proactive Studio Helpdesk / Receptionist to support front-of-house operations. This 12-month FTC role involves assisting visitors and managing site access while coordinating with various teams to ensure smooth studio operations.

Qualifications

• Experience in a front of house/reception role is essential.
• Confident using software systems and managing visitor protocols.
• Flexibility with working hours is needed.

Responsibilities

• Welcome and assist all visitors, crew, and vendors.
• Manage passes and ID cards using internal systems.
• Handle deliveries and log maintenance tasks.

Skills

Customer Service

Organisational Skills

Problem-Solving

Job description

Studio Helpdesk / Receptionist
12-month FTC
Start date: 15th September 2025
Location: Surrey
7:30am–4pm, Monday to Friday onsite
Experience in thecreative industryis essential

We're looking for a friendly and proactive Studio Helpdesk / Receptionist to join our client’s Studio Management & Services team. You'll be the first point of contact for visitors, crew, vendors, and internal teams – helping make sure every studio experience starts on the right foot.

This is a 12-month maternity cover role, with a focus on front-of-house support, access control, admin, and day-to-day coordination with teams across the studio.

What You’ll Do:

• Welcome and assist all visitors, crew, and vendors
• Manage passes and ID cards using internal systems
• Track and update access permissions and site occupancy
• Handle deliveries and post room collections
• Log maintenance and compliance tasks using the CAFM system
• Support with events, VIP visits, and general studio operations
• Keep the reception area clean and well-stocked
• Work closely with security, H&S, and other key teams

What You’ll Bring:

• Experience in a front of House/reception
• Great customer service and organisational skills
• Confident using software systems and managing visitor protocols
• A good eye for detail and a problem-solving mindset
• Flexibility with working hours (Helpdesk operates 7:30am–4pm)
• Some travel to other UK sites may be needed