Studio Crew, Soho

Equinox; Greater London; On-site; GBP 17,000 - 21,000; Part time

Job summary

SoulCycle is seeking a part-time frontline associate in Greater London to deliver exceptional hospitality and support for daily studio operations.

You will assist with front desk duties, help manage class check-ins, maintain product knowledge, and collaborate with instructors and staff to sustain our vibrant SoulCycle culture.

Qualifications

• Customer service experience required.
• Ability to prioritize and multitask in a fast-paced environment.
• Willingness to take initiative and perform duties without direct direction.
• Excellent communication with diverse personalities.
• Strong problem-solving and a positive, can-do attitude.
• Professional phone and email etiquette; friendly demeanor.
• Superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist studio management with daily tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure smooth class check-ins.
• Work with staff to ensure efficiency and camaraderie.
• Assist in training and coaching front desk staff.
• Maintain studio retail product knowledge.
• Uphold SoulCycle aesthetics and culture.
• Clean common areas including front desk and studios.

Skills

Customer service

Multitasking

Initiative

Communication

Problem solving

Positive attitude

Phone etiquette

Email etiquette

Organizational skills

Job description

Who We Are

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

REQUIREMENTS:

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have friendly and professional phone and email etiquette
• Must have superior organizational skills

PHYSICAL REQUIREMENTS:

• Must be able to work in a fast-paced environment
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Must be able to lift/carry a maximum of 30lbs

For additional Information visit our Career Site: https://www.soul-cycle.com/careers/