StudentCare Consultant - Maternity Cover

The Learning People Ltd; Hove; On-site; GBP 25,000; Full time

Job summary

A leading company in online learning is seeking a compassionate StudentCare Consultant for a maternity cover role. This position offers a chance to make a significant impact in students’ lives by providing essential support throughout their learning journey, in a vibrant team environment.

Benefits

Health Cash Plan

Training and professional development opportunities

Birthday day off

Generous holiday allowance

Regular wellbeing perks

Discounts on retail and travel

Qualifications

• Exceptional communicator with strong organisational skills.
• Experience in a supportive role preferred.
• Ability to work independently and collaboratively.

Responsibilities

• Act as first point of contact for student queries.
• Facilitate onboarding and check-in with students.
• Manage student complaints and provide support.

Skills

Communication

Interpersonal skills

Organisational skills

Problem-solving

Job description

StudentCare Consultant – Maternity Cover (Fixed-Term Contract)
Location: Hove | Salary: £25,000 | Full-Time

Are you passionate about helping people achieve their career goals? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you.

At The Learning People, we’re looking for a motivated and compassionate StudentCare Consultant to join our Hove-based team on a fixed-term maternity cover contract. This is a fantastic opportunity to make a real difference in the lives of our students while gaining valuable experience in a market-leading, forward-thinking organisation.

About Us

The Learning People is a trusted provider of professional online learning, offering accredited courses and career-changing certifications across the globe. We're passionate about empowering individuals to upskill and transform their careers through accessible, flexible learning.

We live by our core values:

• We CARE about people.

• We are GENUINE – what we say matters.

• We EMPOWER individuals to own their journey.

• We make SUCCESS happen through action.

• We are POSITIVE, and our energy is infectious.

If you share our values and are driven by purpose, this could be your perfect next step.

Why Join Us?

• Make a meaningful difference in students’ lives every day

• Join a friendly, supportive and collaborative team

• Access training and professional development opportunities

• Competitive salary of £25,000

• Be part of a growing, industry-leading organisation

• Health Cash Plan (includes virtual GP service)

• Discounts on retail, travel, fitness, and more

• Birthday day off, generous holiday allowance

• Regular wellbeing perks, including in-office massages

About the Role

As a StudentCare Consultant, you'll be a key point of contact for our students throughout their learning journey, from enrolment through to completion. You’ll provide proactive, student-focused support, helping learners stay motivated, overcome challenges, and reach their goals.

You’ll need to be an exceptional communicator, highly organised, and confident using IT systems. If you enjoy building relationships and delivering great service, this could be the ideal role for you.

Key Responsibilities

• Act as the first point of contact for student queries via phone and email

• Facilitate onboarding through virtual orientation webinars

• Proactively support students with regular 1:1 check-in calls

• Troubleshoot platform or access issues and escalate as needed

• Guide students through exam readiness and provide motivation and reassurance

• Manage student complaints empathetically and professionally, liaising with internal teams to resolve

• Complete admin tasks in line with individual and team KPIs

• Champion the student experience to drive positive outcomes and feedback

What We’re Looking For

• A genuine passion for supporting and encouraging others

• Excellent communication and interpersonal skills

• Strong organisational and problem-solving abilities

• Ability to work independently and collaboratively in a team

• Commitment to your own professional growth and learning

Hours of Work

• Monday to Friday on a rotating shift: 08:00–16:30, 09:00–17:30, or 10:00–18:30

• Occasional Saturday working (approx. 1 in every 6 weeks)

Ready to make a difference?
Join us and be part of a company that cares about people, celebrates growth, and supports your success, while helping others achieve theirs.

This is a fixed-term maternity cover position. Applicants must have the right to work in the UK.