Student Wellbeing Services Manager

University of Plymouth; Plymouth; On-site; GBP 40,000 - 50,000; Full time

Job summary

A progressive university in Plymouth seeks a leader for its wellbeing department. The role involves managing three teams to provide mental health support and enhance student experiences. Candidates should have strong leadership skills, experience in wellbeing services, and a commitment to diversity. This position offers career development opportunities and a supportive work environment.

Benefits

Generous annual leave

Pension scheme

Cycle to Work & Electric Car Scheme

Employee Assistance Programme

Development opportunities

Enhanced family leave

Flexible working

Retailer discounts

On-site nursery

Qualifications

• Proven experience in leading teams and managing change.
• Strong understanding of the student journey and wellbeing approaches.
• Ability to work under pressure and manage competing priorities.

Responsibilities

• Lead and manage three teams providing wellbeing and mental health support.
• Coordinate risk and incident management within the team.
• Engage in conversations with stakeholders up to Board level.

Skills

Leadership and motivational skills

Experience in managing wellbeing services

Data analysis and reporting

Problem-solving

Commitment to equality and diversity

Job description

Working as a member of the Student Services Management Team, you will lead the provision of wellbeing, counselling, and mental health support to a student community in a way that complements their academic experience and promotes their sense of wellbeing and belonging at the University of Plymouth. Day-to-day, this includes leading three busy teams and balancing strategic planning with operational support, for instance co-ordinating robust risk and incident management within the multi-disciplinary team. Part of the leadership responsibility includes supporting staff wellbeing, facilitating innovation within the team and devising a long-term departmental plan in conjunction with our many and varied stakeholders. Often the role will require analysing data, producing reports and engaging in conversations up to and including Board level, about student mental health and wellbeing.

The right candidate brings innovation and creativity with excellent leadership and motivational skills, honed through experience of leading teams and delivering change through others. We are looking for a candidate who has experience of managing wellbeing services, including risk management and safeguarding, and who has considered what they believe to be the right approach for the University of Plymouth over the next 5-10 years, thanks to being well-informed about the sector and the variety of approaches to student wellbeing. Supporting the University strategy and that of Student Services, you will be leading three teams within the wellbeing department and ensuring these deliver an excellent student experience. Understanding the student journey is essential, as well as an ability to manage increasing demand upon services and competing priorities. You should be confident in analysing data and preparing reports, as well as use of technology to manage services, such as how to streamline processes and facilitate automation/student self-service. You will be taking a deputy role in ensuring robust processes with respect to safeguarding within the University, ensuring compliance with statutory requirements. You will be an excellent team player and able to problem-solve and plan work at a strategic level, working sometimes on projects outside of your own area of responsibility or expertise. You will be comfortable working under pressure and role modelling self-care, recognising that teams are busy throughout the year, particularly at certain points in the academic calendar. Finally, you should be an inclusive leader, committed to equality and diversity and championing the voices of underrepresented groups.

This is an exciting chance to be part of a progressive and cutting-edge University in a beautiful location, where you can really make a difference. The University of Plymouth is a great place to work, with excellent opportunities for career development and progression for staff, as well as striving to put students at the heart of everything we do., The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages

• Generous annual leave: 25 Days Annual Leave plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery
A summary of our comprehensive benefits can be viewed here.