Student Wellbeing Advisor

Please Note: The application deadline for this job has now passed.

The Role

Do you enjoy meeting with students to provide wellbeing, mental health and disability support?

London Business School are thrilled to be recruiting for a student-focused and collaborative Student Wellbeing Advisor to join Degree Education on a permanent basis.

You will have responsibility for the day-to-day provision of support for students with disabilities, mental health conditions, Specific Learning Differences and wellbeing issues at London Business School, as well as assisting with the development of Student Wellbeing Services, which are comprised of the following areas.

Disability Support:Providing an assessment of needs for students with a disability, mental health condition or Specific Learning Difference, as well as ensuring appropriate adjustments and/or support is in place to support their learning and academic progression.

Mental Health and Wellbeing Support: Providing wellbeing support, guidance and signposting to students and making appropriate referrals to services, including the School Counselling Service. Providing practical advice and guidance to staff who support students’ wellbeing.

Student Safeguarding:Acting as student Safeguarding Officer, providing specialist knowledge and guidance, including risk assessments and any other information, related to the students that will support the Safeguarding Panel in drafting safeguarding.

Main Responsibilities

• Support the delivery and development of Student Wellbeing Services in line with the University Mental Health Charter, ensuring the provision of a positive and nurturing experience for students that access the service throughout their programme.
• Provide professional, specialist and confidential 1:1 advice and guidance to students with disabilities, mental health conditions or Specific Learning Differences, determining the suitability of reasonable adjustments that will enable students to manage their studies in line with the Equality Act (2010).
• Ensure appropriate staff and faculty are aware of students’ assessment of needs and required adjustments to support their learning.
• Provide professional, specialist and confidential 1:1 support to students who are experiencing mental health challenges or wellbeing issues.
• Undertake an initial assessment of the student’s needs, signpost students to support services and refer students to counselling and/or other sources of support where necessary.
• Ensure training for themselves is up to date (e.g. Prevent, Mental Health First Aid, Safeguarding and Supervision as appropriate), including the legal context and an awareness of procedures.
• Support line manager in the development, delivery and coordination of Student Wellbeing Services, in line with the principles of the University Mental Health Charter and the Equality Act (2010).
• Participate in registration welcome events for students in collaboration with the Programme Teams.

Who we are looking for

• Knowledge of the latest principles, theory and practice of mental health and wellbeing, as well as an awareness of the broader developments relevant to this area or inclusion.
• Knowledge of the latest principles, theory and practice of neurodivergence and disability, as well as an awareness of the broader developments relevant to this area or inclusion.
• Experience of working in higher education, within disability or wellbeing services.
• A demonstrable understanding of student wellbeing, and an awareness of the needs of a diverse student population.
• Knowledge of the principles of the University Mental Health Charter.
• Experience of working with Student Associations and/or Student Representatives.
• Experience of handling telephone and email enquiries and working with students and staff at all levels.
• Experience of coordinating individual support across a range of services.
• Positive experience of working within a customer-services orientated environment.
• Excellent listening skills and organisational skills.
• Knowledge of legislative frameworks, including the Equality Act 2010, GDPR etc. In-depth understanding of the implications and requirements of the Equality Act 2010 and ‘Reasonable Adjustments’.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 3 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.