Student Wellbeing Administrator

King's College London; London; Hybrid; GBP 34,000 - 35,000; Full time

Job summary

King's College London seeks an enthusiastic administrator for their Student Wellbeing team. This role involves supporting students with various wellbeing issues, requiring excellent communication and IT skills. The position is hybrid, requiring at least two days on-site at the Waterloo campus.

Qualifications

• Experience in a student administrative or customer-facing role.
• Experience of dealing with students/customers in difficult situations.
• Experience of financial/procurement procedures.

Responsibilities

• Provide administrative assistance to support students with study and wellbeing issues.
• Liaise with students predominantly via email.
• Assist the Faculty Wellbeing Team.

Skills

Excellent IT skills

Excellent communication

Organisational skills

Numeracy skills

Attention to detail

Education

Relevant higher education in a related discipline

Tools

Microsoft Office

SITS

AdvicePro

MS Teams

Job description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The Student Wellbeing team is a cross-institutional, faculty-based student support team, organised on a ‘hub and spoke’ basis with faculty-based staff who are supported and coordinated by specialist teams in Student Support & Wellbeing Services.

The purpose of the team is to triage on a variety of presenting issues, including wellbeing, mental health support, Support to Study and fitness to practice as appropriate, student of concern, safeguarding, harassment and bullying.

The team also support the wider institution in embedding systems and practices that enhance student wellbeing.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About The Role

The Student Wellbeing team who sits within the Student and Education directorate is seeking a well organised and enthusiastic administrator. We are looking for an administrator who is passionate about supporting others to enable their success.

If you have previous experience in a student administrative or customer facing role, as well as excellent IT know-how, impeccable communication skills and a clear passion to aid others in their learning, we want to hear from you.

This role is a perfect opportunity for someone enthusiastic about administrative and operational tasks within a wellbeing setting. The role will best suit a candidate with strong online communication skills as they will be liaising with students predominantly via email.

You will provide administrative assistance to the Faculty Wellbeing Team (FWA) to help support students with a range of study, personal & wellbeing issues.

You will be joining a dynamic, passionate, and supportive work environment; working with a team of advisors who are all dedicated to the support and success of all students.

The role will be hybrid with at least two days working in the office at our Waterloo campus. We will require some flexibility and when events are being held, you may be required to work on more days in the various locations.

This is a full-time post (35 hours per week) and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential Criteria

• Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
• Experience of dealing with students/customers in difficult situations.
• Experience of financial/ procurement procedures, i.e., purchase orders.
• Excellent IT skills with experience of using a range of software and databases (e.g. Microsoft Office). Intermediate to advanced knowledge of MS Excel.
• Excellent communication, both verbal and written, as well as the ability to deal effectively with internal and external staff and a wide range of users with discretion and diplomacy.
• Excellent organisational skills with the ability to prioritise own workload.
• Self-motivated with ability to work using initiative without close supervision as well as co-operatively as a part of a team.
• Good numeracy skills, attention to detail and experience running reports.
• A comprehensive understanding of GDPR.
  
  

Desirable criteria

• Experience of using student record databases (SITS).
• Experience of MS teams.
• Knowledge on AdvicePro (case management system)
• Proven high level administrative experience in a busy student services environment.
  
  

Downloading a Copy Of Our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held on 24th July 2025 – please note if you applied for this post previously and would still like to be considered, please do apply again.

Grade and Salary: £34,179 to £34,959 per annum, including London Weighting Allowance

Job ID: 119186

Close Date: 14-Jul-2025

Contact Person: Victoria Lafferty-Harris (Senior Officer - Wellbeing Advice)

Contact Details: [e-mail]