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Student Welfare Officer

Twin Employment & Training Ltd.

United Kingdom

On-site

GBP 20,000 - 30,000

Full time

2 days ago
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Job summary

Twin Employment & Training Ltd. is seeking a Residential Student Welfare Officer to ensure the safety and well-being of students at various summer centres across the UK. The role involves supervision, primarily addressing welfare concerns, and supporting students emotionally and practically. The position requires candidates to have a solid understanding of safeguarding and pastoral care, with a valid First Aid certificate being essential. Successful applicants can expect a fulfilling yet challenging environment while helping create a supportive atmosphere for students.

Benefits

Competitive salary
Training and support
Accommodation and meals
Dynamic and rewarding environment

Qualifications

  • Understanding of pastoral, welfare, and safeguarding responsibilities.
  • Willingness to learn about safeguarding policies and procedures.
  • Availability to attend induction training.

Responsibilities

  • Maintain high standards of care and supervision for all students.
  • Act as the first point of contact for student welfare concerns.
  • Provide emotional support and ensure student safety.

Skills

Interpersonal skills
Organisational skills
Problem-solving skills
Flexibility
Calm under pressure

Education

Valid First Aid Certification

Tools

Mental health first aid certification
Safeguarding qualification

Job description

Residential Student Welfare Officer
Summer Centres – various locations across the UK
Temporary full time – including evenings and weekends

As a Welfare Officer, you will play a vital role in ensuring the safety, welfare, and well-being of our students and staff. This involves responding to student welfare concerns, supervision issues, and operational/accommodation needs in a fast-paced residential environment. You will act as the primary point of contact for Individual Students and for student welfare and supervision matters, creating a safe, inclusive and supportive environment for all.

Key Responsibilities
Student Welfare and Safeguarding:

  • Maintain high standards of care and supervision for all students.
  • Act as the first point of contact for any student welfare or supervision concerns.
  • Escalate all safeguarding concerns to the Centre Manager (or, in their absence, the Accommodation & Welfare Manager), following company procedures.
  • Keep accurate records of all student welfare, supervision, and disciplinary issues.
  • Fully read, understand and follow ALL relevant risk assessments.

Residential Student Welfare Officer
Summer Centres – various locations across the UK
Temporary full time – including evenings and weekends

As a Welfare Officer, you will play a vital role in ensuring the safety, welfare, and well-being of our students and staff. This involves responding to student welfare concerns, supervision issues, and operational/accommodation needs in a fast-paced residential environment. You will act as the primary point of contact for Individual Students and for student welfare and supervision matters, creating a safe, inclusive and supportive environment for all.

Key Responsibilities
Student Welfare and Safeguarding:

  • Maintain high standards of care and supervision for all students.
  • Act as the first point of contact for any student welfare or supervision concerns.
  • Escalate all safeguarding concerns to the Centre Manager (or, in their absence, the Accommodation & Welfare Manager), following company procedures.
  • Keep accurate records of all student welfare, supervision, and disciplinary issues.
  • Fully read, understand and follow ALL relevant risk assessments.
Student Support:
  • Provide emotional and practical support to students, managing homesickness, sickness, minor injuries, or other concerns.
  • Supervise students who are ill/injured and assist with doctor/hospital visits if required. Administer medication when necessary, ensuring adherence to policies.
  • Act as a Group Leader for Individual Students, holding regular meetings with them and acting as first point of contact for any concerns they may have.
  • Meet students and groups at the airport, greeting them and accompanying them to their transfer vehicle, ensuring they get safely to the centre.
  • Assist with arrivals and departures, inductions and campus tours, and the associated planning and paperwork.
Residential and Supervision Duties:
  • Conduct room checks, both pre-arrival and just before departure, and ensure high standards of service in the accommodation.
  • Manage accommodation issues and escalate maintenance issues to the appropriate team.
  • Perform residential and supervision responsibilities, including wake-up duty, curfew checks, meal supervision, and free time supervision.
  • Assist the Accommodation & Welfare Manager with rooming lists and accommodation allocations.
Activities and Excursions:
  • When necessary, plan, lead and/or supervise onsite activities, off-site activities and excursions/walking tours. Full training and support will be provided.
Team Collaboration:
  • Build strong relationships with Group Leaders, staff, and students, offering professional support and guidance.
  • Liaise with the management team on operational and welfare matters.
  • Provide guidance and support to the team, ensuring a positive and respectful work environment.
Skills & Experience:
  • Strong interpersonal, organisational, and problem-solving skills.
  • Ability to remain calm under pressure and respond sensitively in emergencies.
  • Flexibility to adapt to dynamic environments and changing priorities.
  • Enthusiasm for fostering a positive and inclusive environment for young people.
  • Capability to handle tasks requiring frequent walking and physical activity across campus.
Essential Requirements
  • An understanding of pastoral, welfare, and safeguarding responsibilities.
  • Willing to learn about safeguarding policies and procedures.
  • Valid First Aid Certification, or willing to complete a First Aid course before the start of employment (training can be arranged).
  • Availability to attend induction training.
Desirable
  • Mental health first aid certification.
  • Safeguarding qualification.
  • Experience working with SEN or mental health needs.
  • Background in psychology, counselling, or pastoral care.
  • Familiarity with summer school environments and multicultural student populations.
Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

Benefits:
  • Competitive salary
  • Training and support
  • Accommodation and meals
  • A dynamic and rewarding environment
The successful candidate must be able to work in the UK.
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.
  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.
  • An enhanced DBS will be required for this role


We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.
We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme
You can apply for Access to Work if you need support to get back to work.You can apply using the online service or apply by phoning Jobcentre Plus on:Telephone:0800 121 7479or Textphone:0800 121 7579

Are you a returner to Twin Summer Centres?* No Yes

When are you available to work? Please enter dates from - to*

What is the minimum number of weeks you would like to work for?* 2 weeks 4 weeks 6 weeks

Which centre(s) are you interested in?* Canterbury, St Edmunds Dublin, Kings Hospital School Eastbourne, Twin English Centre Edinburgh, Loretto School Gloucester, University of Gloucester London Docklands, University of East London London Greenwich, Twin English Centre (non-residential) London Kingston, University of Kingston Wellington College, Crowthorne

Do you have the right to live and work in the UK without any restriction?*

Will you be applying to work in the UK on a Frontier Worker Permit?

You can only apply for a Frontier Worker permit if you’re from the EU, Switzerland, Norway, Iceland or Liechtenstein, and you:

live outside the UK and have worked in the UK seasonally in the past:

You must:
have started working in the UK while living elsewhere by 31 December 2020, either as an employed or self-employed person.
do eligible work.
usually have worked in the UK (as an employed or self-employed person) at least once every 12 months since you started working here.

For further details on the Frontier Worker Permit, please visit the UK.Gov website:

https://www.gov.uk/frontier-worker-permit/who-can-apply*

Please Upload any relevant Academic Qualifications [Year -Qualification - Institution and Location - comments ]

Other qualifications (safeguarding, first aid, sports coaching, etc)

Please provide the following details:

-Qualification
-Level
-Institution, awarding body & location
-Date awarded and expiry date if applicable

Please provide details of any gaps in your employment history with supporting dates. (if none, put "N/A")*

Please upload a cover letter*

Do you have offences to declare?
(If Yes, please list details of offence(s), place and date of any judgement(s) and sentence(s); if No, please put "N/A". The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. Please note any criminal convictions except those 'spent', or otherwise ‘protected’, under the Rehabilitation of Offenders Act 1974.)*

Have you lived or worked outside of the UK for more than three months in the past five years?* Yes No

I confirm that a police check will be required for anywhere I have lived or worked for more than three months in the past five years. In the absence of police checks being available from outside the UK, I understand that additional references will be required.* Yes N/A

I confirm that an Enhanced DBS + Barred List Check and a Prohibited List Check (UK) or Garda Check (Ireland) will be carried out if I am offered a position at Twin Summer Centres. If you are not a returning employee, Twin will cover the cost of this.* Yes

I confirm that I have read and understood the Twin Group Safeguarding and Prevent, Children and Vulnerable Adults Policy which can be found here: https://twingroup.org/en/policies/*

References - Referee 1
(We will only contact references once you have accepted a Job Offer from Twin. For most positions these will cover the last 3 years of employment history. You must provide the names and contact details of at least 2 referees to cover your last 3-years of employment, or, if appropriate, your last school, college or university.)*

References - Referee 2
(We will only contact references once you have accepted a Job Offer from Twin. For most positions these will cover the last 3 years of employment history. You must provide the names and contact details of at least 2 referees to cover your last 3-years of employment, or, if appropriate, your last school, college or university.)*

Data Protection Statement
All of the information collected in this form is necessary and relevant to the performance of the job applied for. We will use the information provided by you on this form, by the referees you have noted, and the educational institutions with whom we may undertake to verify your qualifications with, for recruitment purposes only. The Company will treat all personal information with the utmost confidentiality and in line with current data protection legislation. We rely on the lawful basis of UK GDPR to process the information provided by you in this form.

Should you be successful in your application, the information provided, and further information which will be gathered at the relevant time, will be subsequently used for the administration of your employment and in relation to any legal challenge which may be made regarding our recruitment practices.

For more information on how we use the information you have provided, please see our privacy notice for job applicants which is located at https://www.twinuk.com/media/802644/privacy-policy.pdf* I understand and agree with this statement

Disability Confident declaration:

We ask all applicants if they want to be considered under this scheme. By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

As a Disability Confident Leader, Disabled applicants should indicate in this section if they wish their application to be given consideration under the Disability Confident scheme.

If yes, please advise the recruitment administrator by emailing hr@twingroup.org detailing your declaration to be considered under this scheme and the adjustments you may require for the interview in as much detail as possible to enable arrangements to be put into place. **

Declaration
I confirm that the above information is complete and correct and that any untrue or misleading information will give my employer the right to terminate any employment offered. I understand that any offer of employment is subject to the Company being satisfied with the results of series of relevant checks including references, eligibility to work in the UK, criminal convictions, probationary period and a medical report (in line with the operation of the Equality Act 2010).* I confirm

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