Student Voice & Engagement Officer ( Redeployee Only )

City University London; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading university in London is hiring a Student Voice & Engagement Officer to manage student feedback processes and collaborate with various departments to enhance the student experience. The ideal candidate will have a strong background in project management and qualitative analysis, with excellent communication and organizational skills. This role is crucial for driving engagement and meaningful change within the university.

Qualifications

• Successful track record of delivering student-focused projects.
• Strong qualitative analysis skills for presenting insights.
• Excellent attention to detail and accurate work under pressure.

Responsibilities

• Lead on managing student voice processes and feedback platforms.
• Collaborate with colleagues to ensure student feedback is acted upon.

Skills

Project management

Qualitative analysis

Attention to detail

Organizational skills

Communication skills

Independence

Job description

Overview

We are looking to appoint an exceptional individual to join our Student Experience Team as a Student Voice & Engagement Officer. This role is central to our mission of enhancing the student experience at City St George's. The postholder will lead on managing student voice processes and feedback platforms, coordinating annual student surveys, and supporting activities that drive engagement, representation, and meaningful change. You will work collaboratively with colleagues across Education Operations, the Students' Union, and programme teams to ensure student feedback is heard, analysed, and acted.

Responsibilities

• Lead on managing student voice processes and feedback platforms, coordinating annual student surveys, and supporting activities that drive engagement, representation, and meaningful change.
• Collaborate with colleagues across Education Operations, the Students' Union, and programme teams to ensure student feedback is heard, analysed, and acted.

Qualifications

• A successful track record of delivering student-focused projects and initiatives to deadline
• Strong qualitative analysis skills, with the ability to extract and present insights from student feedback clearly and persuasively
• Excellent attention to detail and the ability to work accurately under pressure
• A commitment to delivering high-quality service and enhancing the student experience
• Excellent organisation, time management, and communication skills
• Confidence in working independently and proactively, with a solution-focused mindset
• Experience building effective working relationships with students and staff at various levels

About City St George's

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions. Our research is engaged, at the frontier of practice and has a positive impact on the world around us.