Student Support Services Advice, Guidance and Operations Manager

University of Leicester; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading university is seeking an Advice, Guidance and Operations Manager to enhance student support services. This full-time, permanent position involves managing teams and driving improvements in student guidance, mental health support, and service delivery practices, with a direct impact on student wellbeing.

Benefits

Competitive salary package

Excellent pension scheme

Generous annual leave allowance

Opportunities for career development

Qualifications

• Experience in implementing change and service improvements.
• Passionate about improving student support services.
• Experience in higher education is preferred, but not essential.

Responsibilities

• Oversee implementation of policies and processes for student support.
• Manage a diverse team while collaborating with internal and external partners.
• Drive continual service improvements and optimize operations.

Skills

Leadership

Analytical Skills

Service Improvement

Change Management

Job description

About the role

We are looking for an Advice, Guidance and Operations Manager to lead on the operationalisation of the strategic development of our Student Support Services at the University of Leicester. In this role, you will oversee the implementation of policies and processes that support students' access to financial guidance, student life issues, mental health and wellbeing issues, and administration across central student support services. A key responsibility will be to drive continual service improvements by reviewing and optimising current systems and operations, ensuring that students receive the highest quality support, particularly those from underrepresented groups, in crisis or with complex needs.

You will be responsible for managing a diverse team, while collaborating closely with internal departments and external partners. Additionally, you will lead the development of IT systems, ensuring efficient service delivery and compliance with key performance indicators (KPIs), and ensuring both staff and students know what support is available. This is a full-time, permanent position offering an exciting opportunity to make a tangible impact on student wellbeing and service delivery at the University.

About you

Your experience in implementing change and service improvements, alongside excellent analytical and leadership skills, will be critical in translating strategic objectives into operational outcomes. Ideally, you will have experience in higher education, though this is not essential.

If you are passionate about improving student support services and driving positive change, this role offers a fantastic opportunity to develop your career within a dynamic and supportive environment.

Additional information

Informal enquiries are welcome and should be made to Claire Heggs [e-mail]

Interviews are expected to take place week beginning21^st July and week beginning 28^th July.

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community ofCitizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local communitythrough our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

Vacancy terms

Full-time or job share, permanent