Student Support Services Advice, Guidance and Operations Manager

About The Role

We are looking for an Advice, Guidance and Operations Manager to lead on the operationalisation of the strategic development of our Student Support Services at the University of Leicester. In this role, you will oversee the implementation of policies and processes that support students' access to financial guidance, student life issues, mental health and wellbeing issues, and administration across central student support services. A key responsibility will be to drive continual service improvements by reviewing and optimising current systems and operations, ensuring that students receive the highest quality support, particularly those from underrepresented groups, in crisis or with complex needs.

You will be responsible for managing a diverse team, while collaborating closely with internal departments and external partners. Additionally, you will lead the development of IT systems, ensuring efficient service delivery and compliance with key performance indicators (KPIs), and ensuring both staff and students know what support is available. This is a full-time, permanent position offering an exciting opportunity to make a tangible impact on student wellbeing and service delivery at the University.

About You

Your experience in implementing change and service improvements, alongside excellent analytical and leadership skills, will be critical in translating strategic objectives into operational outcomes. Ideally, you will have experience in higher education, though this is not essential.

If you are passionate about improving student support services and driving positive change, this role offers a fantastic opportunity to develop your career within a dynamic and supportive environment.

Additional information

Informal enquiries are welcome and should be made to Claire Heggs at ch274@leicester.ac.uk. Interviews are expected to take place on 5 & 6 June 2025.

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.