Student Support & Retention Coordinator

QA Ltd; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading educational institution in London or Birmingham seeks a Student Support & Retention Coordinator to enhance student retention strategies. You will coordinate administrative tasks, manage student queries, and analyze data to identify trends. Ideal candidates are proactive with excellent communication skills and experience in student administration. This hybrid role offers a unique opportunity to positively impact student success.

Qualifications

• Experience in student administration would be beneficial.
• Experience working with external partners and managing complex workloads.

Responsibilities

• Coordinating administrative activities aligned with QAHE's retention strategy.
• Managing the Registry Retention mailbox and handling student queries.
• Tracking and managing referrals to student support services.
• Supporting the development and implementation of new processes and systems.
• Monitoring at risk' students and ensuring appropriate interventions.
• Analysing student data to identify trends and support decision-making.
• Providing admin support for retention-related pilots and initiatives.
• Partnering with various student support teams to create the best experience.

Skills

Excellent communication and interpersonal skills

Strong organisational and problem-solving abilities

High attention to detail and data accuracy

Adaptable and proactive in a fast-paced environment

Data analysis and reporting experience

Intermediate Excel and Microsoft Office skills

Job description

Overview

Student Support & Retention Coordinator
London or Birmingham | QA Higher Education | Hybrid

As a Student Support & Retention Coordinator, you'll play a key role in supporting QAHE's Student Retention Strategy across our University Partnerships. Working closely with the Registry Retention Manager and a wide range of stakeholders, you'll help identify and support students at risk of disengagement, ensuring they receive timely interventions and support. This is a fantastic opportunity to be part of a new and exciting function within QA Higher Education, where your work will directly impact student outcomes.

Responsibilities

• Coordinating administrative activities aligned with QAHE's retention strategy.
• Managing the Registry Retention mailbox and handling student queries.
• Tracking and managing referrals to student support services.
• Supporting the development and implementation of new processes and systems.
• Monitoring at risk' students and ensuring appropriate interventions.
• Analysing student data to identify trends and support decision-making.
• Providing admin support for retention-related pilots and initiatives.
• Partnering with various student support teams to create the best experience.

Qualifications

• Excellent communication and interpersonal skills
• Strong organisational and problem-solving abilities
• High attention to detail and data accuracy
• Adaptable and proactive in a fast-paced environment
• Experience in student administration would be beneficial
• Experience working with external partners and managing complex workloads
• Data analysis and reporting experience
• Intermediate Excel and Microsoft Office skills

Why QAHE?

At QAHE, we're shaping the next generation of technologists, leaders, and innovators. We believe in powering potential—for our learners and our people.