Student Support & Quality Administrator

NCC Home Learning; Conwy; On-site; GBP 24,000 - 28,000; Full time

Job summary

A recognised educational support provider in Conwy is looking for a dedicated Student Support & Quality Administrator. You will manage learner records, handle enquiries, and ensure high-quality standards. Ideal candidates have at least 2 years of customer-facing experience, strong attention to detail, and CRM software skills. Offering between £24,000 and £28,000 annually, this role is based in a friendly and collaborative office environment.

Benefits

Competitive salary

Opportunities for growth and professional development

Collaborative office environment

Qualifications

• Minimum 2 years’ experience in a customer-facing role.
• Confident using CRM software and learning new systems.
• Strong attention to detail and accurate record-keeping.

Responsibilities

• Handle enquiries via calls and emails professionally.
• Maintain learner information and prepare for audits.
• Build relationships with learners to encourage engagement.

Skills

Customer service experience

CRM software proficiency

Written communication skills

Verbal communication skills

Attention to detail

Job description

About the Role

We’re looking for a dedicated and organised Student Support & Quality Administrator to join our team in Conwy. You’ll play a key role in ensuring our learners receive an outstanding experience — from enrolment through to certification.

Working directly with our customers and closely with internal teams, you’ll handle enquiries, manage learner records, and help maintain the high-quality standards NCC is known for.

Key Responsibilities

• Handle inbound and outbound calls, emails, and enquiries in a professional and friendly manner
• Act as the link between learners and internal departments, ensuring a seamless learner journey
• Update and maintain learner information, including preparing portfolios for external audit
• Accurately record all customer interactions and transactions in our CRM system
• Support the success and certification team to ensure timely and accurate learner outcomes
• Develop and maintain strong relationships with learners to encourage engagement and repeat business

About You

• Minimum 2 years’ experience in a customer-facing role (telephone and email)
• Confident using CRM software and learning new systems
• Excellent written and verbal English skills
• Strong attention to detail and accurate record-keeping
• Self-motivated, adaptable, and able to work to tight deadlines in a fast-paced environment

Why Join NCC?

• Competitive salary of £24,000 – £28,000 per annum (DOE)
• Friendly, collaborative office environment in Conwy
• Opportunities for growth and professional development
• Be part of a team passionate about supporting learners and improving outcomes

How to Apply

If you think you’d be a great fit for NCC, we’d love to hear from you.

Please submit your CV and a short cover letter explaining why you’d like to work with us.