Student Support Officer - TLG College (Nottingham)

Global University Systems; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading educational institution is seeking a Student Support Officer in Nottingham to handle customer service and administrative tasks. This permanent role involves enhancing the student experience by providing support and information. Candidates must possess excellent interpersonal and communication skills and be able to assist students facing personal and academic challenges.

Benefits

Employee Assistance Program (EAP)

Training & Development opportunities

Refer-A-Friend scheme

Social events

Eyecare vouchers

Discounts via My Rewards Hub

Additional benefits from GUS

Qualifications

• Excellent interpersonal skills required.
• Ability to support students with mental health issues.
• Strong organization and time management skills essential.
• Excellent verbal and written communication skills are key.

Responsibilities

• Serve as the first point of contact for students.
• Handle enquiries and provide support at the front desk.
• Collaborate with support officers to offer advice.
• Act as a referral point for guidance and confidential advice.

Skills

Interpersonal skills

Support for mental health issues

Organization skills

Time management skills

Communication skills

Cooperative attitude

Job description

Company: The Language Gallery (TLG)

Position: Student Support Officer

Contract Type: Permanent (full-time and part-time)

Location: Nottingham

Salary: Highly competitive

Who We Are

The Language Gallery (TLG) in the UK is part of the thriving Global University Systems Group, with a reputation for excellence in providing English Language and University Pathways programmes. We partner with institutions like St. Mary’s University (Twickenham London) and Bishop Grosseteste University (BGU). Currently, we welcome over 78,000 students across 42 international locations, including campuses in London, Singapore, and Birmingham. We have ambitious growth plans, making this an exciting time to join us!

Our student-centred learning methodology is progressive, modern, and designed to meet our learners’ needs.

Position

Due to increased student numbers and new partnerships, we are opening a new campus in Nottingham. We are seeking a Student Support Officer to join us on a permanent basis.

The Student Support Officer will handle front-facing customer service and administrative tasks, providing excellent support to enhance the student experience for all students and stakeholders.

Key Responsibilities

• Serve as the first and last point of contact for students, handling enquiries and providing advice and support at the front desk.
• Collaborate with other support officers to offer basic advice and referrals.
• Act as a referral point, offering support, guidance, information, and confidential advice to students.
• This role reports to the Student Services Manager and involves working on weekends.

Why Join Us

TLG is part of Global University Systems (GUS), an international network dedicated to accessible, industry-relevant qualifications. Our values include student focus, communication, collaboration, respect, competence, entrepreneurship, and integrity—behaviours we expect from all colleagues.

What We Offer

• My Rewards Hub with discounts and deals
• Employee Assistance Program (EAP)
• Training & Development opportunities
• Refer-A-Friend (RAF) scheme
• Social events via ‘GOSH’
• Eyecare vouchers
• Additional benefits from GUS

Requirements

Role Requirements

• Excellent interpersonal skills
• Ability to support students with mental health, personal, and academic issues
• Strong organisation and time management skills
• Excellent verbal and written communication skills
• Cooperative and collaborative attitude

Other Information

Please note: Candidates must have the right to work in the UK. Only shortlisted applicants will be contacted.

Applying is quick and easy—just click the apply button, submit your up-to-date CV, and outline your interest and suitability for the role.

We appreciate your interest in TLG. We will review all applications and contact those who meet our criteria. Good luck!

TLG is an equal opportunities employer and encourages applications regardless of sex, race, disability, age, sexual orientation, or religion.