Student Support Officer (KK12761)

University of Bath; Bath; On-site; GBP 30,000 - 38,000; Full time

Job summary

The University of Bath seeks a Student Support Officer to enhance students' educational experiences, ensuring their success from induction to graduation. This full-time role involves collaboration with academic staff and supporting students' welfare and progression.

Benefits

Free counselling services

Cycle to work scheme

Electric vehicle salary sacrifice scheme

Staff discount at Team Bath gym

Discounts on postgraduate tuition fees

Family-friendly workplace

Relocation allowance

Visa reimbursement and Interest-Free Loan

Qualifications

• Excellent organizational skills and ability to manage workload.
• Strong initiative and proactive approach to support.
• Effective communication with students and staff.

Responsibilities

• Support students from induction through to graduation.
• Identify students at risk of not succeeding.
• Engage with academic colleagues and professional staff.

Skills

Organizational skills

Initiative

Communication

Job description

As a Student Support Officer (SSO) you will play a key role in supporting students to successfully complete their studies; engaging with students to support their learning experience from induction through to graduation. This is a busy and varied role which requires the post holder to be in regular communication with academic colleagues, professional staff, and students in the relevant academic department/faculty as well as central support services and the Students Union.

Working alongside academic and professional service staff, the post holder will contribute to an effective integrated support system within the relevant academic department(s) to identify students at risk of not succeeding, utilising the internal processes/services available.

About You

Excellent organisational skills, a good use of initiative and the ability to interpret and apply complex information (i.e., engagement data and systems, University regulations and policies), is essential. The post holder will need to communicate persuasively and sensitively to help support students’ welfare and progression, in liaison with academic colleagues. You will foster and maintain excellent working relationships with colleagues in the academic department, the Faculty, Student Support & Safeguarding and across the wider University.

You will be pro-active and self-motivated, combining the use of your initiative with strategic thinking. You will be able to communicate effectively and develop good working relationships with staff and students alike. You should have excellent organisational skills, be able to interpret complex data and be able to successfully manage your workload, as well as stakeholder expectations.

Further information

This is a full time (36.5 hours a week) position that will primarily support the Department of Architecture and Civil Engineering in the Faculty of Engineering & Design. We are also advertising two part-time posts being advertised (2 x 0.6 FTE) which will be primarily supporting the Departments of Chemical Engineering and Electronic & Electrical Engineering.

For an informal discussion about this post, please contact Jo Hatt, Assistant Registrar, on [e-mail] or Ben Goose [e-mail]

Interview date: WC 01 July 2025

What we can offer you

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
  
  

We are committed to continually expanding our benefits to better support you and enhance your experience with us. Find out more about our benefits.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on X for more information.

Closing Date: 17 Jun 2025

Department: Management, Specialist and Administration

Salary: £30,805 to £37,174