Student Support Officer. Job in London Education & Training Jobs

William College; London; On-site; GBP 26,000 - 35,000; Full time

Job summary

William College is seeking a dedicated Student Support Officer based in London, responsible for providing vital administrative support and exceptional customer service to students and staff. Key tasks include managing student inquiries, maintaining records, and assisting with admissions processes. The role requires excellent communication skills, a Bachelor's degree, and the ability to adapt to changing student needs. Benefits include annual leave, pension scheme, and various discounts aimed at enhancing employee wellbeing.

Benefits

Annual leave (7.2 weeks including bank holidays)

Workplace pension scheme

Company Sick Policy

Career development opportunities

Gym membership discounts

Retail discount schemes

Financial wellbeing education

Qualifications

• Bachelor's degree from a recognised university.
• Knowledge in Customer Service Standards.
• Ability to prioritise competing deadlines and workloads while maintaining a high level of accuracy.
• Highly developed oral and written communication skills.
• Ability to work on own initiative, demonstrating a positive approach to problem solving.

Responsibilities

• Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
• Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
• Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
• Assist in organizing and coordinating events, workshops, and student activities.
• Handle general administrative tasks such as photocopying, filing, and managing office supplies.
• Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.

Skills

Customer Service Standards

Communication Skills

Problem Solving

IT Technology Proficiency

Interpersonal Skills

Education

Bachelor's degree from a recognised university

Job description

Company: William College

Job Title: Student Support Officer

Location: ON-SITE, London, UK

Salary: £26,000- £35,000 per annum (Depending on Experience)

Employment Type: Full-Time, Monday to Friday (9am-5pm) & Part Time (weekends)

Department: Student Support.

Reporting to: Student Support Coordinator & Student Support Manager.

About The Role:

As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organisational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.

Responsibilities:

• Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
• Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
• Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
• Assist in organizing and coordinating events, workshops, and student activities.
• Handle general administrative tasks such as photocopying, filing, and managing office supplies.
• Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
• Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
• Undertake any other administrative duties as required by the management team.

Education and Qualifications:

• Bachelor's degree from a recognised university

Experience & Knowledge:

Essential

• Knowledge in Customer Service Standards
• Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
• Highly developed oral and written communication skills
• Ability to work on own initiative, demonstrating a positive approach to problem solving.
• Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
• Demonstrate empathy to understand and address students' concerns.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Strong interpersonal skills for building rapport and trust with students.
• Capacity to assess situations and provide practical solutions.
• Ability to adapt to changing circumstances and student needs.
• Proficiency in using IT technology to record and search student data base.

Desirable

• Higher Education Experience
• Knowledge of counselling techniques to provide emotional support.

Benefits:

• Annual leave (7.2 weeks including bank holidays)
• Workplace pension scheme
• Company Sick Policy
• Statutory maternity/paternity pays
• Career development opportunities
• Training and self-development opportunities
• Gym membership discounts
• Retail discount schemes
• Cinema discounts
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing - personal debt advise.
• Financial wellbeing education
• My Mind Pal (mental fitness)