Student Support Officer (financial Support)

Bluetown; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading company in student support is seeking a dedicated Student Support Officer (Financial Support) to provide vital assistance to students, focusing on financial wellbeing and support. The role includes managing financial applications, guiding students, and contributing to student engagement activities, all in a dynamic educational environment.

Benefits

Generous allocation of annual leave

Excellent Local Government Pension Scheme

Subsidised private healthcare

Free on-site gym membership

Hybrid working opportunities

Qualifications

• Experience assisting students in Higher and Further Education.
• Knowledge of financial support schemes and services.
• Ability to manage enquiries and provide effective guidance.

Responsibilities

• Administer financial support schemes and manage fund payments.
• Assist with student enquiries across accommodation and wellbeing.
• Support Open Days and other engagement activities.

Skills

Empathy

Organisational skills

Customer service

Job description

Job Title: Student Support Officer (Financial Support)

Location: Birmingham

Salary: GBP26,338 - GBP26,942 per annum

Job type: Permanent, Full-time

The Role:

We are seeking a dedicated and enthusiastic Student Support Officer (Financial Support) to join our professional team. This varied and rewarding role supports students across both Higher and Further Education, with a particular focus on financial wellbeing and funding support.

As part of the Student Services team, you will provide a high-quality front-line service, assisting with enquiries across accommodation, wellbeing, and general student support. A key element of this role is the administration of financial support schemes - you will help assess applications, manage fund payments, and provide vital guidance to students facing financial hardship.

You will also be a key contributor to the student experience through your support for Open Days and other engagement activities. If you are highly organised, empathetic, and thrive in a fast-paced student-centred environment, we would love to hear from you.

Join us in making a real difference in students' lives.

Benefits:

* Generous allocation of annual leave

* 26 days' paid leave per year
* 12 Bank Holidays & Concessionary Days

* Excellent Local Government Pension Scheme
*

* Employer Contributions - 20.9%

* Subsidised private healthcare provided by Aviva including a Digital GP Service.
* Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
* Annual health MOTs with our Registered Nurse
* Excellent staff development opportunities including professional qualification sponsorship
* A variety of salary sacrifice schemes including technology and cycle.
* Heavily-subsidised on-site car parking in central Birmingham
* Hybrid working opportunities
* Free on-site gym membership

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing date: Sunday 6th July 2025

Please click APPLY to be redirected to our website to complete an application form.

Candidates with experience or relevant job titles of; Student Advisor, Finance Support, Learning Support, Support Assistant, Learning Support Worker, LSA, Learning Guidance Advisor, Student Advisor, Learning Support Assistant, Student Support, Learning Advisor, Learner Support, Guidance Advisor, Support Worker, Learning Assistant may also be considered for this role.