Student Support Officer

Hampton Gardens Secondary School; United Kingdom; On-site; GBP 32,000 - 35,000; Full time

Job summary

Hampton Gardens School is seeking a dedicated Student Support Officer on a permanent basis to enhance our pastoral life and support Heads of Year in helping students thrive. The role emphasizes safeguarding, attendance monitoring, and proactive student welfare.

You will act as Deputy Designated Safeguarding Lead, manage the EHA process, and work with external agencies while providing essential admin support within the pastoral team. 32.5 hours/week, term time plus 5 days, salary £32,061–£35,412.

Qualifications

• Experience safeguarding in a school environment.
• Organised, empathetic and able to manage a busy workload.
• Confidentiality and professionalism in handling student information.
• Willingness to undertake First Aid training if not already qualified.

Responsibilities

• Support Heads of Year and the pastoral team with behaviour and wellbeing.
• Deputy Designated Safeguarding Lead; manage EHA processes.
• Lead on child protection concerns and liaise with external agencies.
• Monitor student attendance and coordinate follow-up actions.
• Provide administrative support for pastoral and safeguarding records.
• Assist with reintegration and internal exclusion procedures.

Skills

Safeguarding

Communication skills

Organisation

ICT proficiency

First Aid training

Education

First Aid qualification

Tools

Word

Excel

Email systems

Job description

Are you passionate about supporting young people and making a real difference in their school experience?

We currently have an exciting opportunity for a Student Support Officer to join the team supporting students at Hampton Gardens School on a permanent basis.

This is a rewarding and varied role where you’ll play an active part in the pastoral life of the school, supporting Heads of Year and the Senior Leadership Team in delivering robust pastoral care and implementing behaviour management systems. Every member of our team helps to make a difference—supporting students to enjoy their time at school and contributing to raising standards of achievement for all.

As Student Support Officer, you will take on a key safeguarding responsibility as a Deputy Designated Safeguarding Lead, managing the Early Help Assessment (EHA) process and leading on child protection concerns. You’ll work closely with external agencies and represent the school in meetings with parents, carers, and professionals.

You’ll also take a lead role in managing student attendance and contribute to the smooth running of the pastoral team. This role requires excellent communication, organisation, and administrative skills, along with a proactive and compassionate approach to supporting young people.

What You’ll Be Doing

• Supporting Heads of Year with behaviour management and wellbeing interventions.
• Acting as Deputy Designated Safeguarding Lead and managing the EHA process.
• Leading on child protection concerns and liaising with external agencies.
• Coordinating student attendance monitoring and follow-up.
• Facilitating small group work and external agency sessions.
• Providing administrative support for pastoral and safeguarding processes.
• Supporting internal exclusion procedures and helping students reintegrate.
• Organising reward events and student panel discussions for recruitment.
• Undertaking First Aid duties and monitoring related records.

What We’re Looking For

We’re looking for someone who is:

• Experienced in safeguarding and working with young people in a school setting.
• Organised, empathetic, and able to manage a busy and varied workload.
• Skilled in communication and confident working with students, staff, and families.
• Proficient in administration and ICT (Word, Excel, email systems).
• Knowledgeable about child development, safeguarding, and barriers to learning.
• A qualified First Aider or willing to undertake training.
• Flexible, resilient, and committed to maintaining confidentiality and professionalism.

Working Hours

• 32.5 hours per week, term time plus additional 5 days, to include staff training days (195 days per year).
• 8.15am to 3.30pm, Monday to Friday, with a 45-minute unpaid lunch break.

Salary

(Grade 8)

• Full-time salary (52 weeks / 37 hours) From: £32,061 to £35,412 (pay award pending).
• Actual salary (195 days / 32.5 hours) From: £24,114 to £26,635 (pay award pending).

Safeguarding and Recruitment Checks

Hampton Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an Enhanced Disclosure and Barring Service Check from the Disclosure and Barring Service (DBS).

In line with Keeping Children Safe in Education, the school may consider carrying out an online search on shortlisted candidates as part of our safeguarding due diligence. Where undertaken, this will be limited to information relevant to safeguarding or suitability to work with children and conducted in accordance with UK GDPR.