Student Support Officer

Job Description:

Company: Elizabeth School of London

Job Title: Student Support Officer

Salary: £26,000 per annum (Depending on work experience)

Employment Type: Full-Time, Wednesday to Sunday (9-5pm) (with evenings availability if required)

Department: Student Support

Reporting to: Student Support Coordinator & Student Support Manager

About Us:

Elizabeth School is a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. With campuses in Birmingham, London, Leeds, Leicester, Manchester, and Northampton, we focus on academic excellence and personal development, creating a nurturing and inclusive environment. We are seeking a motivated individual to join as a Student Support Officer.

Job Responsibilities:

• Provide excellent customer service to students, staff, and visitors in person and over the phone.
• Assist students with inquiries related to admissions, course registrations, timetables, and general information.
• Maintain accurate student records and databases, ensuring confidentiality and compliance with data protection laws.
• Organize and coordinate events, workshops, and student activities.
• Perform administrative tasks such as photocopying, filing, and managing supplies.
• Support the admissions process, including processing applications, conducting interviews, and assisting with enrollments.
• Coordinate with departments for smooth communication and administrative efficiency.
• Perform additional duties as required by management.

Required Skills and Knowledge:

• Customer service standards knowledge.
• Ability to prioritize tasks and meet deadlines with accuracy.
• Excellent oral and written communication skills.
• Ability to work independently and solve problems proactively.
• Willingness to learn and contribute to the school's activities.
• Empathy to understand and address student concerns.
• Maintain confidentiality and handle sensitive information professionally.
• Strong interpersonal skills to build rapport with students.
• Situational assessment and practical problem-solving skills.
• Adaptability to changing circumstances and student needs.
• Proficiency with IT tools for data management.
• Higher Education experience.
• Knowledge of counselling techniques for emotional support.