Student Support Officer

Hampton Gardens Secondary School; England; On-site; GBP 24,000 - 27,000; Full time

Job summary

A secondary school in England is seeking a Student Support Officer to enhance the school experience for students. This role includes safeguarding responsibilities and working closely with external agencies. The ideal candidate will have experience in education settings and skills in communication and organization. The position involves managing student attendance and supporting various pastoral duties. Competitive salary and opportunities for professional development are offered.

Qualifications

• Experience working with young people in a school environment is required.
• Knowledge of child development and barriers to learning is essential.
• Flexibility and resilience in a busy working environment.

Responsibilities

• Support Heads of Year with behavior management and wellbeing interventions.
• Manage the Early Help Assessment process as Deputy Designated Safeguarding Lead.
• Liaise with external agencies regarding child protection concerns.

Skills

Safeguarding experience

Communication skills

Organizational skills

Empathy

Proficiency in ICT

Education

Qualified First Aider or willing to train

Job description

Are you passionate about supporting young people and making a real difference in their school experience?

We currently have an exciting opportunity for a Student Support Officer to join the team supporting students at Hampton Gardens School on a permanent basis.

This is a rewarding and varied role where you’ll play an active part in the pastoral life of the school, supporting Heads of Year and the Senior Leadership Team in delivering robust pastoral care and implementing behaviour management systems. Every member of our team helps to make a difference—supporting students to enjoy their time at school and contributing to raising standards of achievement for all.

As Student Support Officer, you will take on a key safeguarding responsibility as a Deputy Designated Safeguarding Lead, managing the Early Help Assessment (EHA) process and leading on child protection concerns. You’ll work closely with external agencies and represent the school in meetings with parents, carers, and professionals.

You’ll also take a lead role in managing student attendance and contribute to the smooth running of the pastoral team. This role requires excellent communication, organisation, and administrative skills, along with a proactive and compassionate approach to supporting young people.

What You’ll Be Doing

• Supporting Heads of Year with behaviour management and wellbeing interventions.
• Acting as Deputy Designated Safeguarding Lead and managing the EHA process.
• Leading on child protection concerns and liaising with external agencies.
• Coordinating student attendance monitoring and follow-up.
• Facilitating small group work and external agency sessions.
• Providing administrative support for pastoral and safeguarding processes.
• Supporting internal exclusion procedures and helping students reintegrate.
• Organising reward events and student panel discussions for recruitment.
• Undertaking First Aid duties and monitoring related records.

What We’re Looking For

We’re looking for someone who is:

• Experienced in safeguarding and working with young people in a school setting.
• Organised, empathetic, and able to manage a busy and varied workload.
• Skilled in communication and confident working with students, staff, and families.
• Proficient in administration and ICT (Word, Excel, email systems).
• Knowledgeable about child development, safeguarding, and barriers to learning.
• A qualified First Aider or willing to undertake training.
• Flexible, resilient, and committed to maintaining confidentiality and professionalism.

Working Hours

• 32.5 hours per week, term time plus additional 5 days, to include staff training days (195 days per year).
• 8.15am to 3.30pm, Monday to Friday, with a 45-minute unpaid lunch break.

There may be an opportunity to undertake a paid Midday Supervision position alongside this role. If so, start and finish times may be adjusted accordingly and would be agreed in discussion with the successful candidate.

Salary

(Grade 8)

• Full-time salary (52 weeks / 37 hours) From: £32,061 to £35,412.
• Actual salary (195 days / 32.5 hours) From: £24,114 to £26,635.

How to Apply

If having read the advertisement, job description and person specification, you are motivated to apply for this position please submit your application via MyNewTerm.

• Please complete all sections of the application form. CVs will not be accepted.
• Your personal statement should outline your relevant experience and why you are a suitable candidate for this role.

If you have any questions or would like to arrange a visit to the school before applying, please contact the HR Team via [e-mail]

Please note that we reserve the right to close this vacancy earlier than the specified deadline if a suitable candidate is found.

Safeguarding and Recruitment Checks

Hampton Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an Enhanced Disclosure and Barring Service Check from the Disclosure and Barring Service (DBS).

In line with Keeping Children Safe in Education, the school may consider carrying out an online search on shortlisted candidates as part of our safeguarding due diligence. Where undertaken, this will be limited to information relevant to safeguarding or suitability to work with children and conducted in accordance with UK GDPR.