Student Support Officer

Scholars School System; Bradford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A national independent education provider is seeking a Student Support Officer to coordinate academic schedules and support student operations across multiple campuses. The ideal candidate will have a Bachelor's degree, strong leadership skills, and experience in student engagement. The role requires excellent communication skills and involves maintaining records and responding to inquiries. This is a full-time position with competitive salary and incentives.

Benefits

Holiday entitlement: 28 days plus bank holidays

Up to £5,000 annual incentives

Annual salary increase of 5% upon meeting KPIs

Qualifications

• Bachelor’s degree in Business or a related field.
• Good knowledge of database systems like CRM.
• Strong leadership and problem-solving skills.
• Excellent communication skills.
• Experience in supporting and engaging students.

Responsibilities

• Provide administrative support for academic programmes.
• Serve as the first point of contact for academic-related inquiries.
• Support student induction and registration processes.
• Maintain student records and attendance data.
• Respond to student queries regarding academic progress.

Skills

Leadership skills

Problem-solving skills

Excellent communication skills

Experience in student engagement

Education

Bachelor’s degree in Business or related field

Tools

CRM database systems

Job description

Job Description

Student Support Officer Job Description

Scholars School System, a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB), a registered charity founded in 2006 with campuses across the UK, is seeking a Student Support Officer for all campuses including Birmingham, Manchester, London, Bradford, and Leicester.

Scholars School System is a national independent higher education provider offering world-class education with programmes ranging from Foundation Year to Level 7, delivered in partnership with institutions such as Leeds Trinity University. Over 5,000 UK and EU learners have completed their courses in the last five years, with a current student population of over 3,000.

Our core values are:

• Sharing a common set of values that define our identity and behavior.
• Placing students and community at the heart of our activities.
• Fostering excellence, innovation, and creativity.
• Celebrating diversity, inclusion, and equality while breaking down barriers to success.
• Maintaining high expectations for ourselves, our students, and our partners.

Reports to: Assistant Academic Manager

Purpose
The Student Support Officer will coordinate academic schedules, support academic operations, and handle student inquiries—both basic and complex—from internal and external sources.

Responsibilities

• Provide administrative support for academic programmes, including timetable coordination, class scheduling, and liaising with lecturers.
• Serve as the first point of contact for academic-related enquiries, providing accurate and timely information.
• Support student induction, registration, and enrolment processes.
• Manage coursework submissions, tracking, and distribution, ensuring deadlines are met and progress is monitored.
• Maintain student records and attendance data on CRM and VLE systems, ensuring compliance with audit and safeguarding standards.
• Assist in organising examination boards and recording meeting minutes.
• Respond to student queries regarding academic progress, funding, and wellbeing, escalating issues as necessary.
• Engage with students through face-to-face meetings, email, and phone to provide ongoing support.
• Participate in open days, induction activities, and feedback exercises to enhance programme quality.
• Uphold safeguarding, Prevent, and health and safety policies in all student interactions.

Requirements

• Bachelor’s degree in Business or a related field.
• Good knowledge of database systems like CRM.
• Strong leadership and problem-solving skills.
• Excellent communication skills.
• Experience in supporting and engaging students.

Terms of Appointment

• Salary: £25,400 - £30,000 per annum.
• Holiday entitlement: 28 days plus bank holidays.
• Up to £5,000 annual incentives, paid quarterly upon KPI achievement after probation.
• Annual salary increase of 5% upon meeting KPIs each year.

Job Type
Full-Time, Permanent
Basic hours: 9am to 6pm, on-site.