Student Support & Information Advisor

Reaseheath; Nantwich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

47 days annual leave

Pension scheme 19.8%

Enhanced maternity/adoption pay

Employee Assistance Programme

Pluxee rewards

Free on-site gym

Onsite Starbucks & eateries

Local partner benefits

Specialist equipment

Job summary

Reaseheath College is a forward thinking provider seeking a dynamic Student Support & Information Officer to assist residents and day students with engagement in college life. You will act as a first contact point, support accommodation logistics, and guide students to designated services.

The role requires eligibility checks and collaboration across departments, with CPD via funded qualifications, and a strong focus on equality, diversity and wellbeing.

Qualifications

• Have level 2 Maths & English or equivalent.
• Skilled in Microsoft Office 365 applications.
• Experience working with a diverse range of students, families, staff and partners.
• Strong understanding of equality, diversity, inclusion and wellbeing.
• Self-motivated, resilient and able to see issues through to resolution.
• Ability to build effective working relationships at all levels across the College

Responsibilities

• Act as first point of contact for students, staff, parents/carers, visitors and stakeholders.
• Support the accommodation applications process and the logistics of the 'moving in' process.
• Provide effective signposting to college departments and support services; escalate complex or sensitive matters appropriately.
• Support the efficient day-to-day operation of the Student Services office; provide admin support to Head and Deputy of Student Services.

Skills

MS Office 365

Diverse students support

Equality & inclusion

Resilient

Relationship building

Education

Level 2 Maths & English

Job description

Reaseheath College is a forward thinking provider seeking a dynamic Student Support & Information Officer to assist residents and day students with engagement in college life. You will act as a first contact point, support accommodation logistics, and guide students to designated services.

The role requires eligibility checks and collaboration across departments, with CPD via funded qualifications, and a strong focus on equality, diversity and wellbeing.