Student Support Coordinator

Elizabeth School of London; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job description

Employment Type: Full-Time, Monday-Friday, 9am-5pm (occasional weekend & evening work may be required)

Department: Student Support.

Reporting to: Student Support Manager & Assistant Manager.

Position Overview:

We are seeking a dedicated and experienced Student Support Officer to join as a Student Support Coordinator at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. You will be responsible for working in partnership with Bath Spa University, Canterbury Christ Church University, and St Marys University, Newcastle City College & University of Bolton.

Job Description:

The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team in their location by working particularly closely with the Student Support Manager & Assistant Manager, ensuring they provide comprehensive support and guidance to a diverse student population. You will be responsible for the development of the campus that you’re situated at. In addition to ensure consistency and quality, you will be required to help the manager support other campuses remotely and visit occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.

Duties and responsibilities:

• Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.
• Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.
• Understanding of Safeguarding, Prevent & Code of Conduct policies.
• Act as ‘first point of contact’ advisor for the student support team in your location while providing advice and guidance whenever necessary.
• Responsible for disseminating information relating to the students’ course to the relevant student cohorts (term dates, changes, inductions, events, and other relevant information).
• To ensure that a diverse range of effective communication formats are created and offered to students.
• Personally manage exceptional inquiries as needed (Student feedback, complaints, concerns).
• Assist with the maintenance of an up-to-date database of student information, contacts etc.
• Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.
• When required, travel to different campuses for validation events, inductions, and training purposes (travel expenses will be provided).
• May well be required to attend partner operational meetings, representing our Student Support team.
• Conduct performance and development reviews for the Student Support staff for the campuses that you’re responsible for.
• Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
• Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.
• Carry out tasks assigned by the Student Support Manager when required.
• Responsible for supporting, planning, and timetabling the team to ensure office coverage and meet demands during peak times.
• Take the responsibility to do an initial review of holiday requests and liaise with Manager/Assistant Manager for official approval.
• Be flexible with time as many of our campuses offer weekend/evening courses.
• Act as a source of expertise for ESL on matters related to student support and wellbeing services.

Conditions/Requirements:

• Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
• Experience of leading and training a small team.
• Experience of data handling and Registry Support system.
• Experience collaborating with multidisciplinary teams to develop an effective support system.
• Higher Education Experience.
• Knowledge of counselling techniques to provide emotional support.
• An understanding of counselling techniques and mental health issues.

Benefits:

• Annual leave (5.6 weeks) + bank holidays.
• Company Sick Policy.
• Statutory Sick Pay (SSP).
• Statutory maternity/paternity pays.
• Training and self-development opportunities.
• Grocery discounts.
• Cycle to work.
• Investing and savings opportunities.
• Financial wellbeing education.
• My Mind Pal (mental fitness).