Student Success Tutor (CCCU) - Birmingham

Global Banking School; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading higher education provider in Birmingham seeks a Student Support role. Candidates will assist students on their learning journey, improve outcomes, and demonstrate strong organisational and communication skills. The position includes flexible hours and offers comprehensive benefits, including annual leave and a pension scheme.

Benefits

25 days annual leave, plus 8 public holidays

Tuition reimbursement for career development courses

Workplace pension scheme

Flexible Benefits: Cycle to Work, Workplace Nursery

Reward and recognition programme

Qualifications

• Experience of working in FE/HE and in academic coaching.
• Experience or as a teaching assistant.
• Ability to be flexible working days, evenings, and weekends.

Responsibilities

• Support students in and outside of the classroom to increase outcomes.
• Identify and support students at risk.
• Guide and signpost students towards further support.

Skills

Organisational skills

Conflict management

Communication skills

Education

Bachelor's degree

Job description

Department: Student Support

Location: Birmingham(On-site)

About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision:Changing lives through education.

What We Do:You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.

About the Role:

• Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction)
• Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership. For example, knowledge of intercalation/top up opportunities Student organisational and learning support:
• Be proactive in identifying and supporting students who may be at risk. This will include, finding students before or after class, calling students, and following up with students once support/initiatives are put in place
• Support students with workload management and life organisational skills. Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back
• Guide and signpost students towards further support as necessary. Follow up a student case with colleagues and the student to ensure relevant support is in place.

About you:

• Experience of working in FE/HE and in academic coaching
• Experience of working in a widening participation environment or experience as a teaching assistant
• Bachelor’s degree
• Effective people, organisational and conflict management skills
• Ability to be flexible to work days, evenings and weekends as required.

Desirable:

• Evidence of performance to the highest standards of professionalism within a student focused service approach
• Excellent communication skills (verbal and written)
• Committed team player and able to work under pressure to tight timelines
• Demonstrate a proactive outlook to work

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial:

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Please note: This role is not eligible for sponsorship!

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