Student Success Coach - Distance Learning

Arden University; Coventry; Remote; GBP 28,000; Full time

Job summary

A leading innovative university is seeking a Student Success Coach to provide support and mentorship to students, especially first-years, navigating personal and academic challenges. The ideal candidate will have a Bachelor's degree and experience in coaching. This role offers flexibility with primarily remote working arrangements and competitive benefits, including generous holiday and pension plans.

Benefits

30 days’ holiday + bank holidays

Generous pension plan starting from 7%

Private Medical Insurance coverage

Access to Perkbox benefits

Study any Arden course for free

Qualifications

• Experience in addressing challenges and enhancing performance.
• Ability to develop positive professional relationships with students.
• Understanding of coaching principles and techniques.

Responsibilities

• Provide holistic support and mentorship to students.
• Collaborate with the Academic Persistence team.
• Assist with learning outcomes and assignment completion.

Skills

Problem-solving

Coaching

Mentoring

Education

Bachelor’s degree in teaching, counselling, psychology, or a related discipline

Job description

Overview

Salary: £28,000 per annum

Employment type: We are hiring for 2 positions; 1 x Permanent role; 1 x 3 months Fixed Term Contract

Hours per week: 37

Reporting into: Student Success Coach Lead

Department: Student Experience

Important: Read the full job description and view the benefits here.

Working arrangements: This role operates primarily on a remote working arrangement that will require little to no travel to Arden locations (Birmingham, Coventry, Leeds, London - Stratford, Holborn & Ealing, Manchester or Nottingham). Our working model arrangements are a non-contractual benefit, so an Arden work location is added to the employment contract.

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

Student Experience

The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.

About the Role

As a success coach, you will provide holistic support, mentorship, and resources to help students, particularly first-years, navigate academic and personal challenges.

You will collaborate with the Academic Persistence team to foster persistence, wellbeing, and belonging while assisting with learning outcomes, assignment completion, and key academic milestones.

About You

We are looking for a highly organised and proactive Student Success Coach with experience in addressing challenges and enhancing performance. The ideal candidate will excel in coaching, mentoring, advising, and guiding students while demonstrating strong independence and problem-solving skills.

Essential requirements:

• A bachelor’s degree in teaching, counselling, psychology, or a related discipline
• Develops and maintains positive professional relationships with team members, students, and campus stakeholders
• Demonstrates strong problem-solving skills
• Understanding of coaching principles and techniques

Desirable requirements:

• Working knowledge of the activities of other areas of the University relevant to the department/school
• HE Experience or a Master’s degree

Why Arden

At Arden, you will join a passionate and dedicated team committed to removing barriers to learning and making education more accessible. We reward our people with fantastic benefits. Employees benefit from:

• 30 days’ holiday + bank holidays, plus Christmas closure
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (where applicable)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for family and friends
• Plus other excellent benefits
• Our “Golden Ticket” allows you to gift Arden education to someone in your life

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness — these reflect who we are as an institution, a team and as individuals. If these values describe you and you are excited by the chance to be a driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Sunday 5 October

We reserve the right to close this vacancy before the specified closing date if we receive sufficient applications or to respond to business needs. Please apply early to avoid missing an opportunity.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. If you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. Indicate your interest on the application form if you wish to be considered under this scheme. By doing so, you consent to sharing this information with the hiring team. For details on what qualifies as a disability, refer to the guidance under the Disability Equality Act 2010.

As an Equal Opportunity Employer, we celebrate diversity and are committed to an inclusive workplace. Our recruitment and selection processes do not discriminate based on age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and we actively welcome applications from all groups.

Sponsorship statement: Some roles may not meet the points requirement for a sponsored Skilled Worker visa. We welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.