Student Success Coach

University of Surrey; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job description

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

The role

As a Student Success Coach, you'll deliver specialist, proactive, and personalised support to students, helping them develop academic confidence and personal agency. Working within a collaborative framework, you'll identify and engage with students who may be at risk of disengagement or withdrawal, offering tailored one-to-one coaching and guidance.

This is a dynamic role focused on supporting academic success for all of our Students. You’ll work closely with Senior Tutors, academic colleagues, and student support services to ensure seamless and effective wraparound support.

Key Responsibilities

1. Provide one-to-one coaching and group support for students across the faculty.
2. Use data and referrals to proactively identify students at risk of disengagement.
3. Build trusted, ongoing relationships with students to promote belonging and academic progress.
4. Support students in accessing wider university services and resources.
5. Monitor progress using engagement and attendance systems, and contribute to institutional improvements through feedback and insight.
6. Contribute to the delivery of Personal and Professional Skills modules alongside academic staff.

About You

We're looking for someone with:

1. Strong interpersonal skills and the ability to build empathetic, supportive relationships.
2. Experience working with students in advisory or coaching roles.
3. A commitment to student development and equity of access.
4. Excellent organisational and communication skills.
5. Confidence in using data to track progress and inform interventions.

A willingness to undergo enhanced DBS clearance is essential.

How to apply

To be considered for the role, please apply on our website with a full CV and covering letter explaining how your skills and experience meet the requirements of the role. The closing date for applications is 16th May.

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.