Student Services Officer - LCCM

Global University Systems; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Global University Systems is seeking a Student Services Officer for the London College of Contemporary Music to support student lifecycle administration and enhance student experiences. The role demands excellent communication, teamwork, and organizational skills in a vibrant education environment focused on the music industry.

Qualifications

• Experience in customer service or support roles.
• Ability to manage student inquiries effectively.
• Excellent communication and organizational skills.

Responsibilities

• Act as the first point of contact for students, handling inquiries.
• Support academic teams with administrative duties.
• Coordinate student enrolment and manage attendance records.

Skills

Customer Service

Communication

Teamwork

Job description

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Company: London College of Contemporary Music

Job Title: Student Services Officer

Reporting to: Student Services Manager

Department: Student Services

Direct reports: N/A

Location: Music Box 241 Union Street, Southwark, London SE1 0LR, (on campus)

Hours: 40

Salary: Competitive

London College of Contemporary Music [LCCM] is a renowned music college located at the Music Box SE1, a custom-built music campus in London. With six floors of practice and performance spaces, recording studios, Mac labs, classrooms, and a 120-capacity live music and entertainment venue, LCCM offers inspiring learning experiences and engaging entertainment environments. We have strong ties with the music industry and with our local community, and all our events, including student concerts and weekly industry masterclasses, are open to the public.

We have strong ties with the music industry and with our local community, and all our events, including student concerts and weekly industry masterclasses, are open to the public.

We are bounded by our shared values – student focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.

Position:

We are committed to support our students and help them practice and progress into meaningful and sustainable careers within the music industry. LCCM is hiring two Student Services Officers who will undertake a share of the administration, coordination and support associated with the student lifecycle from enrolment through to graduation and across all programmes and courses.

This position shall be the first point of contact for individual students and be responsible for the provision of day-to-day enquiry handling for the relevant courses, offering advice and support from the front desk. The Student Services Officer ultimately acts as a referral point, to provide students with support, guidance, information and impartial confidential advice. This particular role manages all student enquiries for LCCM and any other ad-hoc tasks and mini-projects.

You will be working closely with Student Services Manager, Programme leaders, Academic Mentors and Programme administration to ensure the course provision is up to date and communicated to students.

Requirements:

Student Support

Working within a team of four, the Student Services Officer will share a proportion of the following duties:

• To act as first point of contact for all students, answering phone calls / emails / conducting one on one meetings necessary.
• To support the academic team, printing materials as requested, producing documents, transcripts, etc., proactively ensuring a smooth flow of information between the academic team, students and other stakeholders.
• Communicating all assessment dates to students and working closely with the Programme Leaders on the quality cycle of each awarding body and ensuring feedback and grades are issued as per the academic calendar.
  
  

Attendance

• Coordinate and manage student enrolment, induction process and events
• Reporting from student enrolment, attendance and assessment systems, ensuring student records are maintained in a timely and accurate fashion according to college and partner policy and procedure, in line with GDPR.
• Servicing, supporting and secretarial duties for College committees, including organising and running elections for student representation.
  
  

Data Management and input

• Organisation and data entry for internal student feedback surveys
• Production of student documentation on both planned and ad hoc bases, including academic transcripts, council tax certification etc.
• Supporting and informing current students and staff on all matters surrounding and related to the above and general support for ad hoc enquiries.
  
  

Student Focus

• Outstanding levels of service, professionalism always offered to students
• Continuously striving for excellence in relation to student experience at LCCM
• Keep up to date with changes internally or within the external education market that may affect your role e.g. changes to UKVI guidelines or Student Finance
  
  

Other information:

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted. We do not offer visa sponsorship.

It’s quick and easy to apply for a role at LCCM. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria.

We acknowledge receipt of your resume for a position at LCCM and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Education

• Industries

  Education

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