Student Services Officer

Hillingdon Council; Uxbridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local council in Uxbridge is seeking a Student Services Officer to oversee Adult Learning courses. The role involves supporting learners, managing course logistics, and ensuring compliance with funding regulations. Candidates should have strong communication skills and a background in adult learning. This position offers a supportive work environment and opportunities for professional development.

Benefits

Flexible Working Hours

36 Hour Week

Generous Holiday Entitlement

Mental Health Support and Counselling Services

Qualifications

• Strong communication skills and ability to engage with diverse groups.
• Experience in adult learning or similar customer-focused environments.
• Ability to maintain accurate records and manage sensitive data.

Responsibilities

• Ensure the efficient operation of Adult Learning courses.
• Support learners and manage course logistics.
• Oversee day-to-day management of Adult Learning Centres.

Skills

Strong communication skills

Experience in adult learning

Flexibility and adaptability

Job description

About the role

The Student Services Officer will ensure the efficient operation of Adult Learning courses, both at the Centre and at outreach venues. This includes supporting learners and managing course logistics to ensure successful completion and securing public funding.

As part of the Student Services Team, this role requires travelling between centres, supporting learners from enrolment to course completion while adhering to eligibility rules and maintaining accurate data.

Key Responsibilities:

• People Management:

  • Provide guidance to new and existing learners, ensuring they understand enrolment and eligibility criteria.

  • Support curriculum staff, particularly sessional staff, ensuring effective communication and coordination.

  • Contribute to the induction and training of new staff members, promoting best practices.

• Resident & Community Contribution:

  • Deliver a high standard of customer care through face-to-face, telephone, and written communication with learners and stakeholders.

  • Play an active role in service-organized events, contributing to planning and delivery.

  • Maintain and uphold the principles of equality and diversity in all aspects of the role.

• Operational Service Delivery:

  • Oversee the day-to-day management of Adult Learning Centres and ensure safety and security procedures are followed.

  • Accurately input data and manage learner details to meet funding requirements.

  • Monitor learner attendance and follow up on outstanding information to ensure compliance with funding rules.

  • Ensure all necessary course-specific documents are prepared on time and assist with exam and assessment administration.

• Service Planning & Development:

  • Maintain data integrity and contribute to curriculum planning and service reviews.

  • Effectively manage resources, ensuring learner needs are met in line with the curriculum plan.

  • Monitor your contribution to the Team Plan and continuously improve service delivery.

• Financial & Resource Management:

  • Process payments from learners and maintain accurate financial records.

  • Ensure timely procurement of course materials and other resources, adhering to council procedures.

  • Identify cost-effective changes in service delivery.

• Continuous Improvement:

  • Stay up to date with Skills Funding Agency rules and internal procedures.

  • Share knowledge and best practices with colleagues to improve service consistency.

  • Suggest improvements for service efficiency and customer satisfaction.

• Contacts:

  • Daily contact with learners, staff, sessional tutors, and external partners, including schools and community organizations.

• Additional Responsibilities:

  • Act as an exam invigilator when required and cover for other staff as needed.

  • Ensure compliance with HACL procedures and safeguarding policies.

About You:

We’re looking for a candidate with:

• Strong communication skills and the ability to engage with diverse groups.

• Experience in adult learning or similar customer-focused environments.

• Ability to maintain accurate records and manage sensitive data.

• Flexibility and adaptability to work across multiple centres and outreach venues.

• A proactive approach to problem-solving and customer care.

What We Offer:

• An inclusive, supportive working environment.

• Opportunities for professional development and career progression.

• A chance to make a real difference in the community by supporting lifelong learning.

If you are passionate about supporting adult learners and want to be part of a dynamic team, we encourage you to apply!

Interviews will be held on either Monday 18^thor Tuesday 19^thAugust

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
  

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject tothe following pre-employment screening:

• Enhanced DBS Check
• Qualifications Check
• Professional Registration Check
• 3 years of Referencing

Please note:Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.