Student Services Officer

Leeds Beckett University; Leeds; On-site; GBP 25,000 - 32,000; Full time

Job summary

A reputable university in Leeds seeks a friendly and enthusiastic individual for a student support role. The successful candidate will provide proactive advice and administrative support through various channels to students, staff, and visitors. This position offers an opportunity to be part of a motivated team dedicated to outstanding customer service. Onsite work is required during opening hours, and there are excellent benefits available.

Benefits

Generous pension schemes

Excellent holiday entitlements

Subsidised fitness facilities

Qualifications

• Experience in a busy customer-focused environment or higher education preferred.
• Passion for outstanding customer service and continuous improvement.
• Flexibility to work across two campuses.

Responsibilities

• Provide proactive advice and administrative support.
• Assist students, staff, and visitors via multiple channels.

Skills

Excellent communication skills

Customer service

Team player

Job description

Overview

Do you enjoy providing support and delivering information to a diverse range of individuals?

Leeds Beckett University is seeking a friendly, enthusiastic, and highly customer-focussed individual to work within our Student Services Centres. The role holder will join the Student Services Directorate, providing a range of proactive advice and administrative support to students, staff and visitors, through a range of interventions, including telephone, email, frontline delivery and campaigns. This is an exciting opportunity to make a real difference and become part of a highly motivated and progressive team within Student Services.

Responsibilities

• Provide proactive advice and administrative support to students, staff and visitors through telephone, email, frontline delivery and campaigns.

Qualifications and attributes

• Experience working within a busy customer-focused environment or higher education is preferred.
• Strong team player with excellent communication skills and a passion for outstanding customer service and continuous improvement.
• Flexible individual who can work across two campuses (city centre and Headingley) and onsite during opening hours 9am–5pm, Monday to Friday.

Working arrangements

• Onsite working during opening hours; remote or flexible working is not available.
• Two campuses: city centre and Headingley.

Application information

• Please read the guidance on how to complete the job application. CVs or cover letters are not accepted; applications must be submitted through the online portal. Incomplete or incorrectly completed applications will not be shortlisted.
• Closing date: Monday 20th October (2359).
• Interview date: Friday 31st October (this may be subject to change).

Additional information

• Interested applicants can find out more about the team by visiting the dedicated webpage or by contacting Nate Gall (Student Life Coordinator) at [e-mail].
• Working here includes a wide range of benefits including generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and more.
• We welcome applications from all individuals and particularly from Black and minority ethnic candidates as these groups are currently under-represented at this level of post. All appointments will be based on merit.

How to apply

Apply online

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