Student Services Officer

City of Bristol College; Harry Stoke; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Two‑week Christmas close down

Employer pension scheme (LGPS) 18%+

Paid volunteering leave

Family friendly policies

Menopause policy

Hybrid and flexible working policy

Job summary

City of Bristol College is seeking a Student Services Officer to deliver accurate information, guidance, and a welcoming front‑of‑house service for students, staff and visitors. You will support students from enquiry to enrolment, organise information meetings and inductions, and ensure compliance with funding and residency policies.

This campus‑based role requires excellent communication and organisational skills, with a commitment to student success and a flexible, supportive working

Qualifications

• Provides accurate and timely information, advice and guidance (IAG) to enquiries from students and stakeholders.
• Supports a seamless transition from application to enrolment and coordinates course information meetings or induction events.
• Delivers a welcoming front‑of‑house reception service and promotes the student services as a one‑stop shop.

Responsibilities

• Provide information to access learning opportunities and support enrollment timelines.
• Coordinate Course Information Meetings and inductions as required.
• Maintain up‑to‑date knowledge of funding and residency policies for audit and guidance.
• Deliver front‑line student services with a professional and helpful approach.

Skills

IAG

Communication

Time management

Organisational skills

Job description

location_on Parkway Centre, 1 New Rd, Stoke Gifford, BS34 8SF

The job requirements are detailed below.Where applicable, the skills, qualifications and memberships required for this job have also been included.

Contract: Permanent , 22.5 - 0.6 FTE

Location: Parkway

At City of Bristol College, we deliver transformative education in inclusive and dynamic learning environments and for our employees, this is no different so why not come and join us? With recent investments in our already outstanding facilities, the College has a great deal on offer for you.

One of our key strategic aims is our unrelenting focus on our people-first culture, ensuring you feel valued, empowered, and recognised for your individual contributions and expertise whether that be in a teaching capacity or a professional services team. All colleagues within the College contribute to the success of our students and we actively work to eliminate any barriers at work, ensuring you have the opportunity to thrive.

We have an exciting opportunity for a Student Services Officer to join our college community.

What we offer:

Our people-first ethos provides a highly supportive, flexible approach to enable you to excel within your role and to reach your full potential. In return, you can expect the following:

• Two-week paid Christmas close down and additional paid time off over Easter on top of a generous holiday entitlement of 26 holiday days, plus bank holidays (pro-rata for part time roles).
• Membershipto the LocalGovernment Pension Schemewith employer contributions of18.0%
• Paid Volunteering leave (3 days a year)
• Family friendly policies including paid fertility and foster friendly policy
• A menopause policy outlining support available
• A person-centred annual appraisal focusing on your wellbeing and CPD
• Access to a benefits portal including shopping discounts and cycle to work scheme plus lots more!
• The 'Right to Disconnect' from work outside of your normal working hours
• A supportive, highly utilised hybrid and flexible working policy
• An Aspiring Leaders programme open to all plus our Management Academy for all management roles covering management skill and internal processes
• Welfare Rooms at all our sites for professional breakout and relaxation spaces
• A bespoke programme of recognition, reward and celebration for colleagues throughout the year to recognise your hard work.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply to join us. As a disability confident employer, we take a trauma informed approach to our work, support the Care Leavers covenant, and have been awarded accreditation as a College of Sanctuary for refugees.

About your role:

This role involves providing accurate and timely information, advice and guidance (IAG) to enquiries from students, potential students and all stakeholders, whether in person, by telephone, or electronically. You will ensure they receive appropriate information to access relevant learning opportunities.

You will support a seamless transition from application to enrolment, ensuring the efficient processing of student applications within established timelines. Additionally, you will coordinate and arrange Course Information Meetings or induction events as required, ensuring all necessary steps are completed to prepare students for their studies.

You will provide a welcoming front‑of‑house reception service for students, staff, and visitors, and efficiently deliver key Student Services tasks, promoting the department as a one‑stop shop for student support and referring to specialist services when needed.

You will maintain up‑to‑date knowledge of funding and residency policies to provide reliable guidance and meet audit requirements. Excellent communication, time management, and organisational skills are essential.

This role is fully campus‑based and is not suitable for hybrid or remote working. Due to the nature of the post, there is a requirement to provide in‑person support to students, visitors, and staff, ensuring a visible, responsive, and high‑quality front‑line service at all times.

Aboutus:

We have four main sites across the city with state‑of‑the‑art facilities. Further future investment in our estates is now allowing us to provide the best possible outcomes for our students and local communities, delivered by our fantastic community of colleagues.

At City of Bristol College, we have one goal: to help our students succeed.We offer the widest range of academic and vocational qualifications in the area, with more than 1,000 courses available from entry to degree level and we provide education and training to approximately 10,000 students each year.

City of Bristol College is committed to safeguarding children and vulnerable adults. The search of the online presence will be conducted for the successful candidates. All new employees to the College are required to complete and obtain an enhanced DBS disclosure.A copy of our Safeguarding Policy can be found onthe College website .

Please see our Job Description, Person Specification, Conditions of Service and Applicant Information for more information about the role and what it’s like to be part of our team.

A few points to note:

If you have a medical condition or an individual need for an adjustment to our processes, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Don’t meet every single requirement?

We are committed to creating an inclusive and flexible working environment, that promotes diversity. If you are excited about this role but your past experience doesn’t align perfectly with every requirement on the job description or you are seeking an alternative working pattern, please apply anyway – you may just be the person we are looking for. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. In your application, please feel free to note which pronouns you use.

We do not engage with recruitment agencies for this role. Any CVs received from agencies will be considered as unsolicited and the property of the City of Bristol College, with no obligation to pay agency fees.