Student Services Manager

Sapientia Education Trust; Norwich; On-site; GBP 26,000 - 30,000; Full time

Job summary

An educational organization in Norwich is seeking a Student Services Manager on a fixed-term contract. This role involves supporting students, parents, and stakeholders while ensuring efficient operations within the student services department. The ideal candidate will possess excellent communication skills and a proactive work ethic, contributing positively to the student experience. This role offers competitive salary and professional development opportunities.

Benefits

Continued professional development

Free on-site car parking

Discounts and rewards

Cycle to Work scheme

Employee Assistance Programme

Free access to gym

Qualifications

• Ability to communicate effectively with students, parents, and stakeholders.
• Proven ability to prioritize tasks and manage various responsibilities.
• Experience in a supportive or educational environment preferred.

Responsibilities

• Be a point of contact for students, teachers, and parents.
• Coordinate with external agencies for student support services.
• Ensure an efficient and helpful student services operation.

Skills

Compassion

Effective communication

Attention to detail

Task prioritization

Work ethic

Job description

Student Services Manager

Fixed Term, to start Oct 2025 until Aug 2026, 37.5 hours a week, term-time +4 weeks

Salary: Points 12-13 of SET Support Staff Salary Scale, FTE: £28,598 - £31,022 per annum, Pro rata: £26,842 - £29,649, including an allowance for holiday pay

City Academy Norwich is a dynamic, nurturing learning community with the highest expectations and aspirations for our students and staff. We strive to ensure that every child, irrespective of their starting point, receives an excellent education enabling them to become the best version of themselves.

THE ROLE

We are looking for a hard-working, efficient, and enthusiastic person with high standards to be our Student Services Manager on a fixed term contract. Compassion, and the ability to communicate effectively and attention to detail are key for this role. The person appointed will be part of a single point of contact team for students, teachers, parent/carers, and 3rd party stakeholders such as NHS and student support services.

This is a varied post, so the ability to prioritize tasks is essential, together with a ‘can do’ attitude.

WHAT WE CAN OFFER YOU

• Continued professional development that is relevant to you and your career path
• Free on-site car parking
• Discounts, reward cards & promo codes via our staff benefits platform
• A Cycle to Work scheme
• 24/7 access to our Employee Assistance Programme, at no cost to you
• Free access to our on-site gym

To apply, please complete an application form by going to the provided link.

Closing date: 12 noon 15 October 2025

Interview date: TBC

The Trust is committed to safeguarding and promoting the welfare of children, therefore all applicants must be prepared to undergo a number of checks to confirm their suitability to work with children and young people. The Trust welcomes applications from all sectors of the community. In accordance with the Department of Education’s “Keeping Children Safe in Education”, references will be sought on all short-listed candidates before interview.