Student Services Coordinator

TN United Kingdom; England; Hybrid; GBP 24,000; Full time

Job summary

Join a forward-thinking organization as a Student Services Coordinator, where you'll play a pivotal role in enhancing the student experience across a dynamic international education network. This position offers you the opportunity to support students, agents, and parents throughout their journey, ensuring a seamless transition into their educational experience. With a focus on delivering exceptional service and administrative support, you'll collaborate with various teams to meet the diverse needs of students. If you're passionate about education and dedicated to providing outstanding service, this role is perfect for you.

Qualifications

• Experience in a busy office environment is essential.
• Demonstrated experience in delivering student-facing support is desirable.

Responsibilities

• Support students, agents, and parents during their journey.
• Manage booking information and financial adjustments within SLAs.
• Liaise with campus staff to identify needs and provide support.

Skills

Customer Service

Administrative Support

Communication Skills

Problem Solving

Education

Degree (desirable)

Job description

Social network you want to login/join with:

Student Services Coordinator, Brighton and Hove

Client:

Study Group

Location:

Brighton and Hove, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

e30196d45963

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Contract type: Full Time (37.5 hours per week) – Permanent

Location: Brighton Head Office (80% remote)

Salary: £23,400 per annum

Join our team as a key player in delivering an exceptional student experience across the International Study Centre (ISC) network and the Online Digital Learning Hub (OLDH). This role encompasses comprehensive support for students, agents, and parents, both pre- and post-arrival. Collaborate with colleagues across campuses, contributing to the overall success of our strategic objectives. Be a driving force in ensuring sector-leading outcomes for our diverse student community.

About the Role

The role includes servicing and supporting students, agents, and parents during the pre-arrival and post-arrival phases of the student journey, as well as offering assistance to colleagues across campuses and other functional areas as required.

• Delivery of student-facing support as part of a centralised Pre-Arrival service
• Responsible for everyday point of contact support for specific campuses and ensuring that student, agent, sponsor, and parent enquiries are responded to appropriately and within agreed Service Level Agreements (SLAs)
• Responsible for issuing proactive communications from confirmation through to arrival in campus to ensure a smooth student experience
• Ensure accommodation fulfilment, airport transfers, insurance products, and other services as required are completed accurately and in a timely way.
• During peak periods support the Central Student Administration function by effectively completing Pre-CAS interviews and capturing output
• Delivery of administrative support on an ad-hoc basis, primarily supporting ISC campus and OLDH colleagues with ‘post-arrival’ duties
• Accurately follow a suite of campus-based administrative processes; typically focusing on the management of booking information, debt management, and financial adjustments within agreed SLAs
• Accurately document the receipt and tracking of completed transactional work within a case management system
• Proactively liaise with campus staff to identify needs and offer campus-based support where required.

About You

• Degree educated (desirable)
• Experience working in a busy office environment (essential)
• Experience working in a customer-focused role (essential)
• Demonstrated experience in delivering student-facing support (desirable)
• Commitment to delivering a seamless and exceptional student experience
• An interest in the International Higher Education Industry

About Us

Study Group is a leading international education provider dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

Organisational Compliance

Study Group upholds high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. Successful applicants will undergo checks including Criminal Background Check (country-specific), two references, ID and Right to Work checks, as well as Education Verification.

We are proud to be an equal opportunity employer and strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or other factors. We believe the best person for the job should be selected based on skills and experience. Your information will be kept confidential and stored securely.