Student Services Advisor 4

Coleg Cambria; Shotton, Queensferry, Connah's Quay; On-site; GBP 26,000 - 29,000; Full time

Job summary

Coleg Cambria is looking for a full-time Student Services Advisor 4 to provide support for learners at their Deeside location. The role involves guiding students through inquiries regarding courses, welfare, and other support services. Candidates should possess strong communication and interpersonal skills, along with NVQ Level 3 in Advice and Guidance. This role offers a fixed-term contract until March 2026 with a salary range based on experience.

Benefits

Excellent Pension Schemes

Generous Annual Leave

On-site nursery at Deeside

Discounts on evening courses

Access to e-learning and professional development

Discounted gym membership

Sports and fitness facilities

Free parking

Cycle scheme

Discounts on hairdressing, beauty, and restaurant services

Enhanced maternity, adoption, and paternity leave

Qualifications

• Experience in providing advice and guidance.
• Experience handling young people's welfare issues.
• Good standard of education (GCSE).

Responsibilities

• Handle daily learner inquiries via various channels.
• Assist learners with welfare issues and course advice.
• Manage sensitive situations effectively.

Skills

Communication

Interpersonal Skills

ICT Skills

Empathy

Adaptability

Education

GCSE Grade D and above in literacy and numeracy

NVQ Level 3 Advice and Guidance

Job description

Essential Requirements

Job Summary

Exceeding expectations through education, innovation, and inspiration…

Role Title: Student Services Advisor 4

Location: Deeside

Contract Type: Full time - Fixed Term until 31 March 2026

Salary: £26,443- £28,318; salary will be based on a salary assessment and experience.

Coleg Cambria is seeking a Student Services Advisor to handle daily learner inquiries via face-to-face, telephone, chat online, and email, providing appropriate information and support.

This includes assisting learners with welfare issues, course advice, DBS checks, and transport passes.

Essential Requirements:

• Good standard of education (GCSE Grade D and above in literacy and numeracy)
• NVQ Level 3 Advice and Guidance
• Experience in providing advice and guidance
• Experience handling young people's welfare issues
• Experience managing sensitive situations
• Knowledge of learner support issues
• Personal resilience to handle various situations
• Good ICT skills
• Excellent communication and interpersonal skills
• Ability to establish effective working relationships; a strong team player
• Self-confident with energy and enthusiasm for learning environments
• Creative, innovative, and imaginative
• Open and responsive to others’ needs
• Adaptable to change and new ideas
• Committed to personal and professional development
• Empathy with Welsh culture
• Commitment to Equality and Diversity

Desirable: Welsh language skills. The college promotes the Welsh language, and applicants may submit applications in Welsh, which will be treated equally.

Additional Information: Coleg Cambria is a 'Disability Confident' employer, committed to safeguarding vulnerable individuals, and will conduct DBS checks. Depending on the role, registration with the Education Workforce Council may be required.

Roles are advertised with a salary range; experience influences starting salary. The college may close applications early if a high volume is received.

Benefits include:

• Excellent Pension Schemes
• Generous Annual Leave
• On-site nursery at Deeside
• Discounts on evening courses
• Access to e-learning and professional development
• Discounted gym membership
• Sports and fitness facilities
• Free parking
• Cycle scheme
• Discounts on hairdressing, beauty, and restaurant services
• Enhanced maternity, adoption, and paternity leave