Student Services Advisor

Coleg Cambria; Shotton, Queensferry, Connah's Quay; On-site; GBP 25,000 - 27,000; Full time

Job summary

Coleg Cambria is hiring a Student Services Advisor to manage learner enquiries and provide essential support. The role involves assisting students with welfare issues and guiding them on courses, ensuring a supportive educational environment. The position emphasizes communication skills, resilience, and commitment to diversity.

Benefits

Excellent pension schemes

Generous annual leave

On-site nursery at Deeside

Discounts on evening courses and gym memberships

Access to e-learning and professional development

Discounted hairdressing and restaurant rates

Enhanced maternity, adoption, and paternity leave

Qualifications

• Experience in providing advice and guidance.
• Experience dealing with young people’s welfare issues.
• Commitment to continuous personal and professional development.

Responsibilities

• Handle day-to-day learner enquiries via various communication methods.
• Support learners with welfare issues and disseminate information.

Skills

Excellent communication and interpersonal skills

Good ICT skills

Personal resilience

Creativity and innovation

Ability to establish effective working relationships

Empathy with Welsh culture

Education

Good standard of education (GCSE Grade D and above in literacy and numeracy)

NVQ Level 3 Advice and Guidance

Job description

Essential Requirements

Job Summary

Exceeding expectations through education, innovation, and inspiration…

Role Title: Student Services Advisor

Location: Deeside

Contract Type: Full time - Fixed Term until February 2026

Salary: £25,550 - £26,189; salary will be based on a salary assessment and experience.

Coleg Cambria is seeking a Student Services Advisor to handle all day-to-day learner enquiries and provide appropriate information via face-to-face, telephone, chat online, and email. Responsibilities include supporting learners with welfare issues and disseminating information regarding course advice, guidance, DBS checks, and transport passes.

Essential Requirements:

1. Good standard of education (GCSE Grade D and above in literacy and numeracy)
2. NVQ Level 3 Advice and Guidance
3. Experience in providing advice and guidance
4. Experience dealing with young people’s welfare issues
5. Experience managing sensitive situations
6. Knowledge of learner support issues
7. Personal resilience to handle various situations
8. Good ICT skills
9. Excellent communication and interpersonal skills
10. Ability to establish effective working relationships; a strong team player
11. Self-confident, energetic, and enthusiastic in the learning environment
12. Creative, innovative, and imaginative
13. Open and responsive to others’ needs
14. Adaptability to changing circumstances and new ideas
15. Commitment to continuous personal and professional development
16. Empathy with Welsh culture
17. Commitment to Equality and Diversity

Welsh language skills are desirable for this position.

Coleg Cambria is committed to promoting the Welsh language. Applications in Welsh are welcome and will not be treated less favorably. All application materials, interview information, and job descriptions are available in Welsh.

Additional Information:

• The college is a ‘Disability Confident’ employer.
• We are dedicated to promoting equality and diversity within our staff.
• The safety and welfare of vulnerable individuals are paramount. A DBS check will be required, and registration with the Education Workforce Council may be necessary depending on the role.
• Roles are advertised with a salary range; relevant experience influences the starting salary.
• We reserve the right to close applications early if a high volume is received. Prompt application is advised.

Benefits include:

• Excellent pension schemes
• Generous annual leave
• On-site nursery at Deeside
• Discounts on evening courses, gym memberships, and more
• Access to e-learning and professional development
• Discounted hairdressing, beauty treatments, and restaurant rates
• Enhanced maternity, adoption, and paternity leave