Student Services Adviser

Blue Octopus Recruitment Limited; London; On-site; GBP 29,000 - 37,000; Full time

Job summary

An educational institution in London is seeking a Student Services Adviser to provide high-quality support and guidance to learners. The role involves engaging with students and external organizations to help improve their success in education and training. Ideal candidates will possess relevant qualifications and experience, particularly in safeguarding and supporting vulnerable young individuals.

Benefits

Generous annual leave

Excellent pension scheme

Professional development and training

Subsidised sports facilities

Qualifications

• Proven experience working with vulnerable young people.
• Good understanding of Post 16 education services.
• Demonstrable experience of delivering workshops/tutorials.

Responsibilities

• Provide high quality support and guidance to learners.
• Safeguard students and support them in achieving their potential.
• Engage learners within the wider college community.

Skills

Engagement skills

IT skills

Safeguarding knowledge

Education

Level 3 or above IAG qualification

Qualification in youth and community, education, social work, sociology, health and social care

Tools

Word

Excel

PowerPoint

Outlook

Pro-monitor/EBS

Job description

1 x 36 hours a week over 52 weeks a year - £32,157 - £36,991 per annum

1 x 36 hours a week over 42 weeks a year (Term Time Only) - £29,931 - £34,430 per annum

Kingston College has an exciting opportunity for a Student Services Adviser to provide high quality support, information, advice and guidance to learners to improve their likelihood of successful completion of their programme and progression into further education, training and/or employment.

We are looking for a passionate and committed individual with fantastic engagement skills to join our team. You’ll work in close liaison with students, staff, and external organisations to safeguard students and support them in achieving their full potential by offering holistic support, which is tailored to their needs. You’ll also provide and support the provision of a range of activities to engage learners within the wider community of college life and the preparation for life in society.

We’d like our Student Services Adviser to be qualified to Level 3 or above IAG qualification, or in an appropriate area e.g. youth and community, education, social work, sociology, health and social care (or willing to work towards). You’ll have proven experience working with vulnerable young people, using successful strategies with learners who are disengaged or disaffected in order to re-engage them with education or training or prevent them from dropping out of education.

With a good understanding of Post 16 education services and the issues that transition from pre- to post-16 education may have for young people or those that have been out of formal education for a while, you’ll have demonstrable experience of delivering student workshops or tutorials to a diverse range of students.

With proven experience of working in a safeguarding capacity with young people, able to demonstrate knowledge of safeguarding legislations and practices in education, you’ll have good IT skills to effectively market and record all service provision using applications such as: Word, Excel, PowerPoint, Outlook, College intranet/website, Social media outlets, Pro-monitor/EBS as well as a willingness to undertake further training in the use of College software.

Although this role is primarily based at Kingston College, you may be required to travel to or work from any of the South Thames Colleges Group sites.

Closing date for the return of completed applications is 18th August 2025.

The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees’ physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme. The benefits package is pro-rated for part time staff.

South Thames Colleges Group is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and vulnerable adults.

As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK.

The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.

We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.